Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Accor Hospitality

Compare

4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Service Associate Housekeeping

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Kolkata

Guest Service Associate Housekeeping

Accor Hospitality

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Hospitality Front Office Front Desk

+ 8 more

Job Description

About The Role :

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.

Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.

Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.

Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.

Ensure to report to work on time and according to posted schedule.

Ensure to daily change soiled linens on beds and remake beds.

Strictly follow the lost and found procedures.

Ensure floor pantries and corridors & fire exits are as per the standards.

Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.

No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.

Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.

Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.

Report malfunctioning of equipments to the supervisor and ensure they are attended to.

Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.

Ensure all messages are handled with utmost importance and action taken

Ensure all guest messages and queries are handled promptly

Ensure all issue and receipt of keys are accounted for and acknowledged

Ensure all registers and records are updated.

To abide by the mission statement of the hotel and of the department.

Ensure to take the responsibility for master keys of the assigned rooms.

Report any loss or damage to the supervisor.

Ensure to perform the following duties in the Public Area:

To dust furniture, fixtures and fittings

Vacuum the carpet.

Scrub, wash and clean the floor

Clean and arrange the equipment furniture as prescribed

Dust and clean light fittings

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

Good but some times it will be f ucked up

Salary - Good

+6 more

Dislikes

Didn't have more staff when I was there

Read 1 Guest Service Associate review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

Compare Accor Hospitality with

Marriott International

4.3

Compare

Hilton

4.3

Compare

Ihg Group

4.0

Compare

Wyndham Hotel Group

4.1

Compare

Hyatt Regency

4.2

Compare

Radisson Hotels

4.0

Compare

Oberoi Group of Hotels

4.2

Compare

Taj Hotels Resorts and Palaces

4.2

Compare

Lemon Tree Hotels

4.2

Compare

ITC Hotels

4.1

Compare

Oyo Rooms

3.3

Compare

Jubilant Foods Works

3.7

Compare

Mahindra Holidays & Resorts

3.6

Compare

café Coffee day

3.8

Compare

Devyani International

3.9

Compare

Burger King

3.9

Compare

JW Marriott

4.1

Compare

Barbeque Nation

4.0

Compare

Pizza Hut

3.9

Compare

THE LEELA PALACES HOTELS & RESORTS

4.0

Compare