Guest Service Associate - Housekeeping

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

About The Role :

Join our team as a Guest Service Associate - Housekeeping at our prestigious hotel in Chennai, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

Attend daily briefings and complete assigned tasks efficiently

Clean and maintain guest rooms and public areas according to our high standards

Replenish guest supplies and promptly attend to guest requests

Report any damage or malfunctions in hotel rooms or areas to the supervisor

Maintain cleaning equipment in proper condition

Keep accurate records of room status and daily productivity

Handle lost and found items according to hotel procedures

Address guest complaints tactfully and report incidents to the supervisor

Remain vigilant and report any unusual activities in guest rooms or public areas

Perform valet services as needed, such as delivering linens or processing laundry orders

Collaborate with team members to ensure seamless guest experiences

Qualifications

Bachelor's degree in Hospitality Management or Diploma in Hospitality Management preferred

Strong attention to detail and commitment to cleanliness standards

Excellent customer service skills with a friendly and professional demeanor

Effective time management and organizational abilities

Good communication skills in English; knowledge of additional languages is a plus

Problem-solving skills to address guest concerns efficiently

Physical stamina to perform cleaning tasks throughout the shift

Knowledge of cleaning products and procedures

Flexibility to work various shifts, including weekends and holidays

Ability to work both independently and as part of a team

Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions