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Accor Hospitality

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4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Service Associate

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Chennai

Guest Service Associate

Accor Hospitality

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Hospitality Resort Food and Beverage Financial Management

+ 5 more

Job Description

About The Role :

About The Role :

Department :Food & Beverage Service

Designation :Guest Service Associate

Reports To :Team Leader – F & B Service/ Restaurant & Bar Manager

Prime Function:

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.

Welcome the guests by greeting them as per the standards.

Any matter which may affect the interests of hotel should be brought to the attention of the Management

Responsible for INTERREACT

Key Responsibilities:

People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.

Ensure to be familiar with all dishes on the menu.

Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival

In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.

Ensure to be familiar with the property lay out, fire exits and elevator locations.

Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.

Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with

Responsible for (as assigned)

Food & Beverage Department

Trainees

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

I am responsible for INTERREACT

Qualifications

B. Sc Hotel Management

Employment Type: Full Time, Permanent

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