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Accor Hospitality

Compare

4.7

based on 75 Reviews

907 Accor Hospitality Jobs

Guest Service Associate-F&B Service

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Khopoli

Guest Service Associate-F&B Service

Accor Hospitality

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Hotel Management Hospitality Front Office Catering Front Desk Resort

+ 7 more

Job Description

About The Role :
Key Responsibilities:
People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.

Ensure to be familiar with all dishes on the menu.

Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival

In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.

Ensure to be familiar with the property lay out, fire exits and elevator locations.

Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.

Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

People are getting interviews at Accor Hospitality through

(based on 7 Accor Hospitality interviews)

Job Portal

Campus Placement

Walkin

58%

14%

14% candidates got the interview through other sources.

Moderate Confidence

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Front Office & Guest Services in Bengaluru/Bangalore

Likes

Good but some times it will be f ucked up

Dislikes

Didn't have more staff when I was there

Read 1 review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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