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Accor Hospitality

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4.7

based on 75 Reviews

909 Accor Hospitality Jobs

Guest Service Associate

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Coimbatore

Guest Service Associate

Accor Hospitality

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Hotel Management Hospitality Front Office Resort

+ 7 more

Job Description

About The Role :
Primary Responsibilities
Outlet Operation

Perform opening/closing side duties as assigned and set all tables according to standards and procedures

Deliver F&B services in accordance to departmental standards and procedures

Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation

Greet all patrons warmly upon arrival at the door and escort them to the table

Ensure that all food & beverage are served according to service standard

Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature

Try to remember individual patron’s names and their preferences to extend a personalized service

Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

Thank all patrons for patronizing the outlet upon their departure

Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area

Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

Report any complaints, incidents or other irregularities to management

Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

B.Sc / Diplomain Hotel Management

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

No experience is required

Additional Information

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

People are getting interviews at Accor Hospitality through

(based on 7 Accor Hospitality interviews)

Job Portal

Campus Placement

Walkin

58%

14%

14% candidates got the interview through other sources.

Moderate Confidence

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Front Office & Guest Services in Bengaluru/Bangalore

Likes

Good but some times it will be f ucked up

Dislikes

Didn't have more staff when I was there

Read 1 review