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Accor Hospitality

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4.7

based on 75 Reviews

913 Accor Hospitality Jobs

Guest Service Associate - Housekeeping

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Chennai

Guest Service Associate - Housekeeping

Accor Hospitality

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Customer Handling Hotel Management Hospitality Hospitality Management

+ 8 more

Job Description

About The Role :
Join our team as a Guest Service Associate - Housekeeping at our prestigious hotel in Chennai, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

Attend daily briefings and complete assigned tasks efficiently

Clean and maintain guest rooms and public areas according to our high standards

Replenish guest supplies and promptly attend to guest requests

Report any damage or malfunctions in hotel rooms or areas to the supervisor

Maintain cleaning equipment in proper condition

Keep accurate records of room status and daily productivity

Handle lost and found items according to hotel procedures

Address guest complaints tactfully and report incidents to the supervisor

Remain vigilant and report any unusual activities in guest rooms or public areas

Perform valet services as needed, such as delivering linens or processing laundry orders

Collaborate with team members to ensure seamless guest experiences

Qualifications

Bachelor's degree in Hospitality Management or Diploma in Hospitality Management preferred

Strong attention to detail and commitment to cleanliness standards

Excellent customer service skills with a friendly and professional demeanor

Effective time management and organizational abilities

Good communication skills in English; knowledge of additional languages is a plus

Problem-solving skills to address guest concerns efficiently

Physical stamina to perform cleaning tasks throughout the shift

Knowledge of cleaning products and procedures

Flexibility to work various shifts, including weekends and holidays

Ability to work both independently and as part of a team

Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

Good but some times it will be f ucked up

Salary - Good

+6 more

Dislikes

Didn't have more staff when I was there

Read 1 Guest Service Associate review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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