Assistant Front office Manager

Company Description

 Grand Mercure Vadodara Surya Palace , a premier hotel boasting  146  luxurious rooms and a prime location at the heart of city.  Grand Mercure Vadodara Surya Palace  is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The  Grand Mercure Vadodara Surya Palace  hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit :Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

About The Role :

Assist with the management of all operational departments as required

Management of roster, costingsand forecasting

Professional development of Guest Service Agents & Porters to ensure strong succession planning

Involvement in and management of setting KPI's for Front Office & guest satisfaction

Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.

Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations

Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.

Responsibility for the health and safety of all patrons, guests and staff members.

Overseeing of whole guest experience from Reservation through to departure.

Qualifications

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.

You have experience inOpera, Microsoft Word and Outlook.

A minimum of Graduate in Hotel Management with an experience of 1-1.5 years at the similar role.

In return, we will provide you withcareer development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.