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Reservation Executive / AM Reservation

2-4 years

Kolkata

Reservation Executive / AM Reservation

Accor Hospitality

posted 4hr ago

Job Description



About The Role :
 Summary 
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
 Responsibilities 
  • Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
  • Determine guest needs and quote the appropriate room and rate as per requirements.
  • Input booking information into the Reservation System.
  • Process amendments to reservations such as extensions, early departures, etc.
  • Record special billing arrangements for groups.
  • Coordinate and communicate with all other departments to ensure a smooth operation

  • Qualifications
    Your experience and skills include:
  • Guest focused personality is essential
  • Prior experience working with Opera Cloud or a related systemexperience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.


  • Employment Type: Full Time, Permanent

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    Prepare for Reservations Executive roles with real interview advice

    People are getting interviews at Accor Hospitality through

    (based on 7 Accor Hospitality interviews)
    Job Portal
    Campus Placement
    Walkin
    58%
    14%
    14%
    14% candidates got the interview through other sources.
    Moderate Confidence
    ?
    Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

    What people at Accor Hospitality are saying

    Reservations Executive salary at Accor Hospitality

    reported by 4 employees
    ₹2 L/yr - ₹4 L/yr
    20% less than the average Reservations Executive Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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