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Service Delivery Ops Specialist

7-11 years

Mumbai

Service Delivery Ops Specialist

Accenture

posted 14d ago

Job Description






Skill required:
Compensation & Benefits - Compensation Program Design



Designation:
Service Delivery Ops Specialist



Qualifications:
Any Graduation



Years of Experience:
7 to 11 years



What would you do?
  • The purpose of this role is to manage a team to meet the required service performance metrics .
  • Ensures the service line operations are efficient and effective.candidates with Compensation & Benefits experienceThe Communication Incentive Compensation Management team is focused on administering the incentive management activities business processes, compensation plan development and communication industry implementations.



    What are we looking for?
    Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
  • Ensure high degree of compliance to the documented processes, client/organizational policies.
  • Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations.
  • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence
  • Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams
  • Work collaboratively with all Internal & Third party stakeholders to achieve Business goals.
  • Ensure adherence to policy and procedures of the organization.
  • Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.
  • Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.
  • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
  • Manage and improve people performance and align them with organizational goals and objectives.
  • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
  • Participate actively in Team & Organization wide initiatives.
  • Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
  • Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
  • Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.
  • Recommend cost-effective, efficient procedural or production alternatives.
  • Develop People through mentoring and resolve conflicts. Drive coaching culture.
  • Monitor and encourage the Team to create/follow up on development plans


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of moderately complex problems
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person would require understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture
  • Guidance would be provided when determining methods and procedures on new assignments
  • Decisions made by you will often impact the team in which they reside
  • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts
  • Extensive and demonstrable experience of Compensation, Benefits & Performance Management Processes.
  • Business Process Implementation
  • Successfactors Experience a plus
  • HR Domain certification/Payroll Certification would be a plus
  • Strong MS Office and Excel skills
  • Proficient with Business Excellence Practices


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    Top Accenture Service Delivery Operations Specialist Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
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    What people at Accenture are saying

    4.2
     Rating based on 7 Service Delivery Operations Specialist reviews

    Likes

    Nothing to be liked

    • Salary - Good
    • +1 more
    Dislikes

    Micro management..no freedom to rake decision.

    Read 7 Service Delivery Operations Specialist reviews

    Service Delivery Operations Specialist salary at Accenture

    reported by 109 employees with 8-17 years exp.
    ₹7.2 L/yr - ₹21 L/yr
    9% more than the average Service Delivery Operations Specialist Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Mumbai Office Location

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    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
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