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Service Delivery Ops Specialist

7-11 years

Mumbai

Service Delivery Ops Specialist

Accenture

posted 4d ago

Job Description





Skill required: Payroll - Payroll Process Design


Designation: Service Delivery Ops Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years



  • What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.
  • Monitor/measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved.
  • Manage and improve people performance and align them with organizational goals and objectives.
  • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
  • Participate actively in Team & Organization wide initiatives.
  • Monitor the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, third parties, or stakeholders.
  • Encourage and drive continuous improvement measures on a day-to-day basis within the area of responsibility till closure.
  • Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.
  • Recommend cost-effective, efficient procedural or production alternatives.
  • Develop people through mentoring and resolve conflicts. Drive coaching culture.
  • Monitor and encourage the team to create/follow up on development plans.
  • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
  • Ensure a high degree of compliance with the documented processes, client/organizational policies.
  • Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day-to-day operations.
  • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence.
  • Analyze root causes of issues, escalations, errors and have a remedial action through process improvement.
  • Plan & manage daily staffing, employee grievances if any for the geography and the specialist support teams.
  • Work collaboratively with all internal & third-party stakeholders to achieve business goals.
  • Ensure adherence to policy and procedures of the organization.
  • Ensure that the team is adequately staffed, and resources have the right skills required for the job.


    What are we looking for? Functional Competencies:
  • Extensive and demonstrable experience of Payroll Processes.
  • Business Process Implementation.
  • SuccessFactors Experience a plus.
  • HR Domain certification/Payroll Certification would be a plus.
  • Strong MS Office and Excel skills.
  • Proficient with Business Excellence Practices.
  • Adaptable and flexible
  • Problem-solving skills
  • Agility for quick learning
  • Written and verbal communication


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of moderately complex problems
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person would require understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture
  • Guidance would be provided when determining methods and procedures on new assignments
  • Decisions made by you will often impact the team in which they reside
  • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts

    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
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    What people at Accenture are saying

    4.2
     Rating based on 7 Service Delivery Operations Specialist reviews

    Likes

    Nothing to be liked

    • Salary - Good
    • +1 more
    Dislikes

    Micro management..no freedom to rake decision.

    Read 7 Service Delivery Operations Specialist reviews

    Service Delivery Operations Specialist salary at Accenture

    reported by 109 employees with 8-17 years exp.
    ₹7.2 L/yr - ₹21 L/yr
    9% more than the average Service Delivery Operations Specialist Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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