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Service Delivery Ops Specialist

7-11 years

Bangalore / Bengaluru

Service Delivery Ops Specialist

Accenture

posted 10d ago

Job Description






Skill required:
Talent Development - Learning Delivery Operations



Designation:
Service Delivery Ops Specialist



Qualifications:
Any Graduation



Years of Experience:
7 to 11 years




  • What would you do?
    Direct service delivery for a team / dealTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.



    What are we looking for?
    Good communication skills
  • Project management skills (Planning & Organizing)
  • Adopt an analytical approach
  • Strong organizational skills.
  • Ability to prioritize conflicting requirements
  • Conduct monthly 1:1 with subordinates and document the connect on tool.
  • Responsible for monitoring and achieving the contractual agreed metrics.
  • Scheduling transport for the team members and monitor no shows and cancellations.
  • Maintain process specific DTPs, SOPs, LWIs and make updates as required.
  • Monitor CL10s performance and provide timely feedback and plan career progression.
  • Strong analytical ability (to devise and produce coherent management reports and statistics)
  • People management skills (Coaching, listening, giving direction)
  • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
  • Basic financial analysis (Cost vs. Revenue)
  • Strong written and verbal communication skills
  • English language proficiency required
  • Multi-cultural awareness
  • Passion for customer service
  • Initiative, Critical thinking / problem solving skills
  • Work well within a team environment.
  • Good time management skills.


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of moderately complex problems
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person would require understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture
  • Guidance would be provided when determining methods and procedures on new assignments
  • Decisions made by you will often impact the team in which they reside
  • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts
  • Organize scheduling tasks, resources, and priorities.
  • Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines.
  • Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.
  • Ensure Cancellation policies are being followed for scheduling.
  • Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.
  • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).
  • Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices).
  • Act as first point of contact for escalation of client and operational issues.
  • Manage issues to resolution, where these fall within remit / scope.
  • Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead (L8)
  • Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
  • Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.
  • Perform all people processes for the team in line with HR policies.
  • Assist with developing and documenting cross region scheduling processes.
  • Ensure attrition target for the deal are met and closely monitored
  • Provide input to Continuous Improvement
  • Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
  • Responsible for people management, capacity/productivity utilization of the scheduling team.


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    Top Accenture Service Delivery Operations Specialist Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
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    What people at Accenture are saying

    4.2
     Rating based on 7 Service Delivery Operations Specialist reviews

    Likes

    Nothing to be liked

    • Salary - Good
    • +1 more
    Dislikes

    Micro management..no freedom to rake decision.

    Read 7 Service Delivery Operations Specialist reviews

    Service Delivery Operations Specialist salary at Accenture

    reported by 108 employees with 7-17 years exp.
    ₹7.2 L/yr - ₹18.9 L/yr
    6% more than the average Service Delivery Operations Specialist Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.7k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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