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Accenture

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3.8

based on 56.3k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17757 Accenture Jobs

Service Delivery Ops Specialist

Accenture Solutions Pvt Ltd

3.8

based on 56.3k Reviews

7-11 years

Bangalore / Bengaluru

Service Delivery Ops Specialist

Accenture

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Financial Analysis Supply Chain Management Project Management Training Logistics Operations

+ 5 more

Job Description

Skill required: Talent Development - Learning Delivery Operations

Designation: Service Delivery Ops Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do?
Direct service delivery for a team / dealTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for?
Good communication skills

Project management skills (Planning & Organizing)

Adopt an analytical approach

Strong organizational skills.

Ability to prioritize conflicting requirements

Conduct monthly 1:1 with subordinates and document the connect on tool.

Responsible for monitoring and achieving the contractual agreed metrics.

Scheduling transport for the team members and monitor no shows and cancellations.

Maintain process specific DTPs, SOPs, LWIs and make updates as required.

Monitor CL10s performance and provide timely feedback and plan career progression.

Strong analytical ability (to devise and produce coherent management reports and statistics)

People management skills (Coaching, listening, giving direction)

Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)

Basic financial analysis (Cost vs. Revenue)

Strong written and verbal communication skills

English language proficiency required

Multi-cultural awareness

Passion for customer service

Initiative, Critical thinking / problem solving skills

Work well within a team environment.

Good time management skills.

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Organize scheduling tasks, resources, and priorities.

Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines.

Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.

Ensure Cancellation policies are being followed for scheduling.

Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.

Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).

Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices).

Act as first point of contact for escalation of client and operational issues.

Manage issues to resolution, where these fall within remit / scope.

Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead (L8)

Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered

Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.

Perform all people processes for the team in line with HR policies.

Assist with developing and documenting cross region scheduling processes.

Ensure attrition target for the deal are met and closely monitored

Provide input to Continuous Improvement

Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead

Responsible for people management, capacity/productivity utilization of the scheduling team.

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

4.2

Rating based on 7 Service Delivery Operations Specialist reviews

Anonymous · Finance & Accounting in Mumbai

Likes

Nothing to be liked

Salary - Good

+1 more

Dislikes

Micro management..no freedom to rake decision.

Read 7 Service Delivery Operations Specialist reviews

Service Delivery Operations Specialist salary at Accenture

reported by 109 employees with 8-17 years exp.

₹7.2 L/yr - ₹21 L/yr

9% more than the average Service Delivery Operations Specialist Salary in India

View more details

What Accenture employees are saying about work life

based on 56.3k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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