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Accenture

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3.8

based on 56.8k Reviews

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15967 Accenture Jobs

Service Delivery Ops Senior Analyst

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 56.8k Reviews

5-8 years

Mumbai

Service Delivery Ops Senior Analyst

Accenture

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP SuccessFactors Gas Chromatography Service Delivery Management Operational Excellence Compensation Business Excellence

+ 5 more

Job Description





Skill required: Compensation & Benefits - Compensation Administration Process Design


Designation: Service Delivery Ops Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years



  • What would you do? This role involves a deeper understanding of Comp & Benefits and Performance Management. You will leverage your expertise to solve specific problems related to Comp & Benefits. You will manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess performance, provide help to management (including hiring and training), and keep management updated on team performance. You will also communicate concerns and policies among management and team members.Delivery & Client Management:
  • Ensure adherence to designed processes.
  • Understand existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g., SLA, OLA, KPI.Subject Matter Expertise / Training / Updates / Quality / Documentation:
  • In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs).
  • Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.
  • Read, understand & analyze client processes as per the business rules. Become a process expert within the first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues.
  • Communicate, train & implement relevant process knowledge changes/updates to the team.
  • Ensure all process documentation/work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements.OE OPEX & Continuous Improvement:
  • Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal.
  • Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client.
  • Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date.
  • Ensure process controls are put in place & followed.Collaboration:
  • Participate in various internal or client initiatives related to the process.
  • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.
  • Work collaboratively with all internal & third-party stakeholders to achieve business goals.Functional Competencies:
  • Extensive and demonstrable experience of HR Processes


    What are we looking for?
  • Adaptable and flexible
  • Problem-solving skills
  • Agility for quick learning
  • Written and verbal communication
  • Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of increasingly complex problems
  • Your day to day interactions are with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
  • Decisions that are made by you impact your own work and may impact the work of others
  • In this role you would be an individual contributor and/or oversee a small work effort and/or team
  • Please note that this role may require you to work in rotational shifts

    Qualifications

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    Top Accenture Service Delivery OPS Senior Analyst Interview Questions

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    What people at Accenture are saying

    3.6
     Rating based on 16 Service Delivery OPS Senior Analyst reviews

    Likes

    It is the top 2 MNC

    • Salary - Excellent
      • +6 more
    Dislikes

    Hiring process

    Read 16 Service Delivery OPS Senior Analyst reviews

    Service Delivery OPS Senior Analyst salary at Accenture

    reported by 147 employees with 8-14 years exp.
    ₹6 L/yr - ₹13 L/yr
    7% more than the average Service Delivery OPS Senior Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.8k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Mumbai Office Location

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    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

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