Zoho Tech Support Interview Questions and Answers

Q1. Support Role Questions 1) Like explaining a case which was done in your previous role and experience
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Q2. Questions on Javascript
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Q1. Technical Interview questions on Javascript, HTML, CSS and behavioural
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Q1. Manager Questions based on Position and previous work experience.
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Q1. Trouble shooting steps
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Q2. Challenge situation
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Q1. Why Microsoft you choose
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I chose Microsoft because of its widespread use in the industry and the variety of tools and technologies it offers.
• Microsoft products are widely used in the industry, giving me valuable experience and skills

• Microsoft offers a wide range of tools and technologies for desktop support, making it easier to troubleshoot and resolve issues

• Microsoft certifications are highly recognized and can help advance my career in IT su
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Q2. Diversity inclusion related topic
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Q1. Self introduction
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Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
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Q1. Self introduction
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Q2. Assessment and documents submission
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First round was mcq round

Q1. Some basic salesforce questions
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Q2. Most questions from development
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Q1. Networking questions
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Q2. VMware VSphere questions
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Q3. OS related questions
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Q1. Scenario based questions
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Q2. Will you be ok working in shifts
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Q1. Questions about values
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Q2. Salary negotiations
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Q1. Few linux commands
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Q2. Explain few, Any command for example
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Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Q1. What is SQL query
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SQL query is a command used to retrieve, insert, update, or delete data in a database.
• SQL query is written in Structured Query Language.

• It can be used to retrieve specific data from a database table.

• Examples of SQL queries include SELECT, INSERT, UPDATE, and DELETE.

• SQL queries can also be used to join multiple tables together to retrieve related data.
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Q2. What is HTTP protocol
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HTTP protocol is a set of rules for transferring data over the internet.
• HTTP stands for Hypertext Transfer Protocol

• It is the foundation of data communication on the World Wide Web

• HTTP uses a client-server model where a client makes a request to a server and the server responds with the requested data

• It operates on top of the TCP/IP protocol

• HTTP requests are made up of methods like GET, POST, PUT, DELETE, etc.
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Q1. 2 rounds conducted 1st was technical were the question mainly consist of linux commands and sql basic plus scenario based questions. 2nd round was managerial round that was short based on behavioural quest...read more
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Q2. Dml,ddl, how to open process in linux
Ans. 
DML and DDL are SQL commands for manipulating and defining database objects. To open a process in Linux, use the 'open' command.
• DML (Data Manipulation Language) is used to manipulate data in a database, such as inserting, updating, and deleting records.

• DDL (Data Definition Language) is used to define the structure and schema of a database, such as creating tables, indexes, and constraints.

• To open a process in Linux, yo...read more
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