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I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
Listening to customers' needs and concerns
Offering solutions and assistance in a timely manner
Being friendly, patient, and empathetic
Going above and beyond to exceed customer expectations
Resolving issues and complaints effectively
I would remain calm, listen to the customer's concerns, empathize with them, and work towards finding a solution that satisfies both parties.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's situation
Offer solutions or alternatives to resolve the issue
Seek assistance from a supervisor if necessary
Top trending discussions
I applied via Company Website and was interviewed before May 2023. There was 1 interview round.
To prioritise customers, I would assess their needs, provide personalized service, and follow up to ensure satisfaction.
Assess each customer's needs and preferences
Provide personalized recommendations and assistance
Follow up with customers to ensure satisfaction and address any concerns
Handle urgent requests or issues promptly
Retail refers to the sale of goods or services from a business to a consumer for personal use.
Retail involves selling products directly to customers
It includes both brick-and-mortar stores and online shopping
Retailers must manage inventory, pricing, and customer service
Examples of retailers include Walmart, Amazon, and Macy's
I was interviewed in Apr 2024.
I have 5 Years experience as a sales
I worked as a sales executive in Ramgarh
I applied via Company Website and was interviewed before Jan 2022. There were 3 interview rounds.
Given a topic to discuss and selection is done based on values
Case study on how you would upsell in the store or overcome a difficult situation.
I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
They will give u a topic. U need to collaborate with ur team nd discuss nd need to give the conclusion.
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
I applied via Company Website and was interviewed before May 2023. There were 2 interview rounds.
Some scenario based questions
based on 2 interviews
Interview experience
based on 11 reviews
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