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Zara Sales Advisor Interview Questions and Answers

Updated 11 Sep 2023

Zara Sales Advisor Interview Experiences

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Sales Advisor Interview Questions & Answers

user image Anonymous

posted on 11 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Why you applied in zara, tell me about yourself
  • Q2. Why should we hire you, tell me your great weakness and strength
  • Q3. What is customer service by your point of view
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Listening to customers' needs and concerns

    • Offering solutions and assistance in a timely manner

    • Being friendly, patient, and empathetic

    • Going above and beyond to exceed customer expectations

    • Resolving issues and complaints effectively

  • Answered by AI
  • Q4. In difficult situation how can be you handle a customer
  • Ans. 

    I would remain calm, listen to the customer's concerns, empathize with them, and work towards finding a solution that satisfies both parties.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Seek assistance from a supervisor if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Genuine, don't lie anything .just explain whatever to you know, speak as much as more don't mute

Interview questions from similar companies

Sales Advisor Interview Questions & Answers

H&M user image Sandeep Patwal

posted on 24 Aug 2017

Interview Questionnaire 

1 Question

  • Q1. One of my team member took sick leave from manger but he told lie and he was roaming at mall with his friends and I saw to him so what I will do ? Will go and tell manager about him or what ?

Interview Preparation Tips

Round: Case Study Interview
Experience: I solve this case study question and m answer was that I will go at my friend and will understand to him you should have not lie to manager and ahold have told to him truth and if in between manager and your good understanding so definitely he helped to you and give you leave or swipe your week off with other staff and you know you didn't came today so floor and some team menver surfing and if manager saw you to here so your respect will down if front of him and he will never trust at you and in case in future you will be truly in problem so he won't trust at you and will not give you leave .

Sales Advisor Interview Questions & Answers

H&M user image Sandeep Patwal

posted on 24 Aug 2017

I was interviewed before Aug 2016.

Interview Questionnaire 

2 Questions

  • Q1. One of my team member took sick leave from manger but he told lie and he was roaming at mall with his friends and I saw to him so what I will do ? Will go and tell manager about him or what ?
  • Q2. Personal interview

Interview Preparation Tips

Round: There was 12 candidates and they divided in 2 candidate in one team and give to different different
Experience: So every group had one situation and at one team was two guy so they had to solve and was explain
Tips: yes first was listen situation then discuss together and then had to give baser one by one

Round: Case Study Interview
Experience: I solve this case study question and m answer was that I will go at my friend and will understand to him you should have not lie to manager and ahold have told to him truth and if in between manager and your good understanding so definitely he helped to you and give you leave or swipe your week off with other staff and you know you didn't came today so floor and some team menver surfing and if manager saw you to here so your respect will down if front of him and he will never trust at you and in case in future you will be truly in problem so he won't trust at you and will not give you leave .
Tips: Yes everybody has different different case but at every group member had to give answers

Round: HR Interview
Experience: So many questions

Skills: Communication And Confidence

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

10 Questions

  • Q1. Experience level
  • Q2. Hard work
  • Q3. Honestly
  • Q4. Responsible
  • Q5. Punctuality
  • Q6. Team worker
  • Q7. Fashion Update
  • Q8. Knowledge
  • Q9. Customer Experience
  • Q10. Follow the Company Rules

Interview Preparation Tips

Interview preparation tips for other job seekers - I think some people need the job but we don’t have Excellent English but Apart from the other person Experience level is highly Doesn't matter Dr Abdul KALAM said confidence level is Matter
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - interview 

(1 Question)

  • Q1. What would you do to prioritise customers?
  • Ans. 

    To prioritise customers, I would assess their needs, provide personalized service, and follow up to ensure satisfaction.

    • Assess each customer's needs and preferences

    • Provide personalized recommendations and assistance

    • Follow up with customers to ensure satisfaction and address any concerns

    • Handle urgent requests or issues promptly

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - stay confident, customers come first!
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about your self?
  • Q2. What do you know about reatil?
  • Ans. 

    Retail refers to the sale of goods or services from a business to a consumer for personal use.

    • Retail involves selling products directly to customers

    • It includes both brick-and-mortar stores and online shopping

    • Retailers must manage inventory, pricing, and customer service

    • Examples of retailers include Walmart, Amazon, and Macy's

  • Answered by AI
  • Q3. Why do you want to join in M&S?
  • Q4. What is your salary expectation?
  • Q5. When can expect you to join?

Interview Preparation Tips

Interview preparation tips for other job seekers - Have strong communication and be confident .Have some knowledge about Retail of basics.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Apr 2024.

Round 1 - HR 

(5 Questions)

  • Q1. He ask me easy question
  • Q2. Do you have any experience
  • Ans. 

    I have 5 Years experience as a sales

  • Answered Anonymously
  • Q3. Have you ever worked in any company before
  • Ans. 

    I worked as a sales executive in Ramgarh

  • Answered Anonymously
  • Q4. How much salary do you expect
  • Q5. Where do you live

I applied via Referral and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Face to face 

(4 Questions)

  • Q1. What is your personal statement of ‘Fashion’?
  • Q2. How well do you know about operations of a store?
  • Ans. 

    I have a good understanding of store operations and have experience in managing inventory, handling customer complaints, and ensuring smooth functioning of the store.

    • I have experience in managing inventory and ensuring stock levels are maintained.

    • I am familiar with handling customer complaints and resolving them in a timely manner.

    • I have knowledge of cash handling procedures and can ensure that all transactions are pro...

  • Answered by AI
  • Q3. What is customer service according to you?
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • It involves actively listening to customers and addressing their needs and concerns.

    • It requires being knowledgeable about the product or service being offered.

    • It involves being friendly, patient, and empathetic towards customers.

    • It includes resolving customer complaints and issues in a timely and satisfacto...

  • Answered by AI
  • Q4. What is sales according to you?
  • Ans. 

    Sales is the process of persuading a potential customer to buy a product or service.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and negotiation skills

    • Salespeople must be knowledgeable about the product or service they are selling

    • Building relationships with customers is important for repeat business

    • Sales can involve various techniques such as cold calling, networking

  • Answered by AI
Round 3 - HR 

(4 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why are you looking for a change?

Interview Preparation Tips

Topics to prepare for H&M Sales Advisor interview:
  • KPI Analysis
  • Customer Service
Interview preparation tips for other job seekers - Be straight forward and keep it casual. Do not lie about anything you don’t know and any fake experience on your resume

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell about your self
Round 3 - HR 

(1 Question)

  • Q1. Work culture background check

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident talk what you know in interview
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

It's normal discussion with manager

Round 3 - Group Discussion 

It's type off practical assessment on work

Interview Preparation Tips

Interview preparation tips for other job seekers - Just take your strength
And opportunities in mind don't loose your confidence

Zara Interview FAQs

How many rounds are there in Zara Sales Advisor interview?
Zara interview process usually has 2 rounds. The most common rounds in the Zara interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Zara Sales Advisor interview?

Some of the top questions asked at the Zara Sales Advisor interview -

  1. In difficult situation how can be you handle a custo...read more
  2. What is customer service by your point of v...read more

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Zara Sales Advisor Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
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Zara Sales Advisor Salary
based on 48 salaries
₹1 L/yr - ₹4.5 L/yr
16% less than the average Sales Advisor Salary in India
View more details

Zara Sales Advisor Reviews and Ratings

based on 11 reviews

3.4/5

Rating in categories

3.8

Skill development

3.2

Work-life balance

3.0

Salary

3.3

Job security

3.4

Company culture

2.4

Promotions

2.8

Work satisfaction

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