Yum! Restaurant General Manager Interview Questions and Answers

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Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
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Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. Discussed about inventory, COL and Sale
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Q1. What is your greatest strength and weakness?
Ans. 
My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
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Q2. How do you deal with an upset customer?
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When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Q1. Opretions knowledge and How to manage your work.
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Q2. Food cost and P&L maintain
Ans. 
Maintaining food cost and P&L is crucial for a restaurant's success.
• Regularly review inventory and adjust menu prices accordingly

• Track sales and expenses to identify areas for improvement

• Train staff on portion control and waste reduction

• Negotiate with suppliers for better pricing

• Implement cost-saving measures without compromising quality

• Monitor customer feedback and adjust menu offerings as needed
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Personal interview, skills, critical thinking skills

Q1. Job knowledge & previous job experience
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Q1. Salary discussion , work details
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Q1. Tell me about your self
Ans. 
Experienced restaurant professional with a strong background in management and customer service.
• Over 10 years of experience in the restaurant industry

• Managed multiple successful restaurants, consistently exceeding sales targets

• Skilled in staff training and development, resulting in high employee satisfaction and low turnover

• Implemented cost-saving measures without compromising quality or customer experience

• Received mul
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Q2. Current salary and expected salary
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Answering questions about current and expected salary in a restaurant general manager interview.
• Be honest and transparent about your current salary.

• Research the average salary range for restaurant general managers in your area to determine a reasonable expected salary.

• Consider factors such as your experience, skills, and the size and reputation of the restaurant when discussing your expected salary.

• Highlight any additi...read more
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Q1. Self intro Resone for leaving previous job Previous salary Expected salary
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Q1. Deatail P n L Delivery matrix Channel wise sale Inventory management Situation handling
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