Yes Bank Senior Sales Officer Interview Questions and Answers

I always ensure to greet the customer with a warm smile and ask how their day is going before proceeding with the login process.

• Greet the customer with a warm smile

• Ask how their day is going

• Listen actively to their response and engage in small talk if appropriate

I own my own house.

• I own a house in the suburbs.

• I have been living in my own house for the past 5 years.

• I recently renovated my own house to add a new room.

Customer profile refers to the characteristics, traits, and behaviors of a company's target customers.

• Demographics (age, gender, income)

• Psychographics (lifestyle, values, interests)

• Behavioral patterns (buying habits, brand loyalty)

• Geographic location

• Needs and preferences

• Example: Female, aged 25-40, middle income, interested in sustainable products

Customers choose a variety of products based on their needs, preferences, and budget.

• Customers may choose products based on brand reputation

• Customers may choose products based on price

• Customers may choose products based on features and specifications

• Customers may choose products based on recommendations from friends or family

• Customers may choose products based on personal experiences with the product

A bank is a financial institution that accepts deposits from the public and creates credit.

• Banks provide various financial services such as loans, mortgages, and investment accounts.

• They play a crucial role in the economy by facilitating the flow of money and capital.

• Banks are regulated by government authorities to ensure stability and protect depositors' funds.

I have been a customer of the bank for several years and have always been impressed with their services and products.

• I have been a customer of the bank for several years

• I have used various services and products offered by the bank

• I have interacted with bank staff and found them to be professional and helpful