Xero Degrees Interview Questions and Answers

Q1. How to manage your FOH
Ans. 
Managing FOH involves effective communication, organization, and leadership skills.
• Establish clear expectations and standards for FOH staff

• Provide regular training and feedback to ensure consistency and quality of service

• Create a positive and supportive work environment to boost morale and productivity

• Handle any conflicts or issues promptly and professionally

• Lead by example and demonstrate strong work ethic and profess
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Q1. How to handle customer complains
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Handle customer complaints by listening attentively, empathizing, apologizing, finding a solution, and following up.
• Listen attentively to the customer's complaint without interrupting.

• Empathize with the customer's feelings and show understanding.

• Apologize sincerely for any inconvenience caused.

• Find a solution that satisfies the customer, whether it's a refund, replacement, or other resolution.

• Follow up with the custome...read more
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Q1. Regarding applicability
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Q2. Regarding startegy
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Q1. What is FIFO ?
Ans. 
FIFO stands for First In, First Out. It is a method used to manage inventory or stock, where the oldest items are sold or used first.
• FIFO ensures that perishable items are used before they expire.

• It helps in reducing waste and spoilage.

• In a restaurant, FIFO can be applied to ingredients, ensuring older stock is used first.

• For example, if a restaurant receives a new shipment of vegetables, the older vegetables should be...read more
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Q2. What is actually food cost
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Food cost refers to the total cost of ingredients and raw materials used to prepare a dish or menu item.
• Food cost includes the cost of all ingredients, such as meat, vegetables, spices, and condiments.

• It also includes the cost of any raw materials used in the preparation of the dish, such as cooking oil or flour.

• Food cost is calculated by adding up the cost of all ingredients and dividing it by the number of portions p...read more
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Q3. What is P&L ?
Ans. 
P&L stands for Profit and Loss. It is a financial statement that summarizes the revenues, costs, and expenses incurred during a specific period of time.
• P&L is used to assess the financial performance of a business.

• It shows the net profit or loss generated by the business.

• Revenues from sales, as well as costs and expenses, are included in the P&L statement.

• It helps in identifying areas of improvement and making informed...read more
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Topic - Waking up early vs working till late night

Q1. General HR questions
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Q2. Tell me about yourself, Why HR, etc
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