Steward Captain Interview Questions and Answers

Handle customer complaints by listening attentively, empathizing, apologizing, finding a solution, and following up.

• Listen attentively to the customer's complaint without interrupting.

• Empathize with the customer's feelings and show understanding.

• Apologize sincerely for any inconvenience caused.

• Find a solution that satisfies the customer, whether it's a refund, replacement, or other resolution.

• Follow up with the customer to ensure their satisfaction and to prevent future issue...read more

Managing FOH involves effective communication, organization, and leadership skills.

• Establish clear expectations and standards for FOH staff

• Provide regular training and feedback to ensure consistency and quality of service

• Create a positive and supportive work environment to boost morale and productivity

• Handle any conflicts or issues promptly and professionally

• Lead by example and demonstrate strong work ethic and professionalism