Wipro Incident Coordinator Interview Questions and Answers

Backup is a copy of data stored separately for recovery, while rollback plan is a strategy to revert changes in case of issues.

• Backup is a duplicate copy of data stored separately from the original data to be used for recovery purposes.

• Rollback plan is a strategy or procedure put in place to revert changes made to a system or data in case of issues or errors.

• Backups are typically scheduled at regular intervals to ensur...read more

Types of problem management include reactive, proactive, and strategic.

• Reactive problem management involves addressing issues after they occur

• Proactive problem management focuses on preventing issues from happening

• Strategic problem management involves long-term planning and improvement

• Examples: Reactive - fixing a server outage, Proactive - implementing regular system updates, Strategic - developing a disaster recovery

Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.

• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more

Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.

• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root

Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.

• ServiceNow

• JIRA

• Remedy