Wipro Senior Technical Support Engineer Interview Questions and Answers

Q1. Network problem and desktop support related questions
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Q1. Technical questions for interview
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Q1. Walk me through your day to day work
Ans. 
As a Senior Technical Support Engineer, my day-to-day work involves troubleshooting technical issues, providing solutions to customers, and collaborating with cross-functional teams.
• Reviewing and responding to customer support tickets

• Collaborating with cross-functional teams to resolve complex technical issues

• Providing technical guidance and support to junior team members

• Documenting technical issues and solutions for f...read more
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Q2. Discuss technical support Engineer work as per questions supurting L1 & L2 queries.
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Q1. There was a video call interview about the technical stuff
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
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To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Desktop support related
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Q2. Technical related questions
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Hackerrank medium - hard lavel questions

Q1. DSA question of finding the largest element and it's occurrence. Along with time complexity.
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Q2. OOP, DBMS and all fundamentals
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Q1. Project related question and why IBM?
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Q2. Explain the issues handled in previous project
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