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I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.
GD topic was 'Is Facebook good or bad for Teenagers?' We were given 2 mins to prepare for it and then the interviewer would call out random names and we had to speak on the topic for 1 min. She would judge the communication skill and content from it and shortlist members accordingly.
Online test link was shared to gauge aptitude.
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.
It was a versant Test in starting
Troubleshooting refers to the process of identifying and resolving problems or issues with a product or service.
Identifying the root cause of the issue
Developing a plan to address the problem
Implementing solutions to resolve the issue
Testing the solutions to ensure they are effective
Documenting the troubleshooting process for future reference
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Remain calm and composed, even if the customer is being rude
Apologize for the inconvenience caused, regardless of fault
Offer solutions to resolve the issue and meet the customer's needs
Follow up with the customer to e...
Broadband issues can be fixed by troubleshooting the connection, checking equipment, and contacting the service provider.
Restart the modem and router
Check cables and connections
Run a speed test
Contact the broadband service provider for assistance
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I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.
Introduction initiated by 3 people. 2 people starts technical discussion. 1 started managerial discussion
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.
Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.
Accounts payable is a liability on the balance sheet.
It is recorded when a company receives an invoice from a vendor or supplier.
Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.
Examples of accounts payable include rent, utilities, and inventory purchases.
Accounts payab...
Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.
Accounting involves recording financial transactions such as sales, purchases, and payments.
It also involves classifying these transactions into categories such as assets, liabilities, and equity.
Finally, accounting involves summarizing this information in financ...
A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.
A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.
A debit note is issued when a buyer owes money to a ...
posted on 7 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
E-commerce refers to buying and selling goods and services online.
E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...
based on 2 interviews
Interview experience
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