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_VOIS Customer Service Advisor Interview Questions, Process, and Tips
Top _VOIS Customer Service Advisor Interview Questions and Answers
- Q1. What is meant by Troubleshooting?
- Q2. how to handle irritated customer
- Q3. How to fix broadband issues?
_VOIS Customer Service Advisor Interview Experiences
2 interviews found
I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.
GD topic was 'Is Facebook good or bad for Teenagers?' We were given 2 mins to prepare for it and then the interviewer would call out random names and we had to speak on the topic for 1 min. She would judge the communication skill and content from it and shortlist members accordingly.
(3 Questions)
- Q1. Introduce yourself
- Q2. Walk me through your previous experiences
- Q3. Why would you like to join VI?
Online test link was shared to gauge aptitude.
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.
It was a versant Test in starting
(4 Questions)
- Q1. What is meant by Troubleshooting?
- Ans.
Troubleshooting refers to the process of identifying and resolving problems or issues with a product or service.
Identifying the root cause of the issue
Developing a plan to address the problem
Implementing solutions to resolve the issue
Testing the solutions to ensure they are effective
Documenting the troubleshooting process for future reference
- Q2. What is Customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
- Q3. How to handle irritated customer
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Remain calm and composed, even if the customer is being rude
Apologize for the inconvenience caused, regardless of fault
Offer solutions to resolve the issue and meet the customer's needs
Follow up with the customer to e...
- Q4. How to fix broadband issues?
- Ans.
Broadband issues can be fixed by troubleshooting the connection, checking equipment, and contacting the service provider.
Restart the modem and router
Check cables and connections
Run a speed test
Contact the broadband service provider for assistance
(1 Question)
- Q1. Basic HR questions
Interview Preparation Tips
Skills evaluated in this interview
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What's your salary expectations
- Q2. What's your strength and weakness
Interview Preparation Tips
I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.
Introduction initiated by 3 people. 2 people starts technical discussion. 1 started managerial discussion
(2 Questions)
- Q1. Normal HR questions. Why to leave current company? Etc why wipro? Salary negotiation
- Q2. Why join wipro and not other?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction and hobby and job related question.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What is wipro
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Convenient for night shift
- Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Ans.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. I have been asked about what do u understand by accounts payable ?
- Ans.
Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.
Accounts payable is a liability on the balance sheet.
It is recorded when a company receives an invoice from a vendor or supplier.
Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.
Examples of accounts payable include rent, utilities, and inventory purchases.
Accounts payab...
- Q2. Definition of accounting
- Ans.
Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.
Accounting involves recording financial transactions such as sales, purchases, and payments.
It also involves classifying these transactions into categories such as assets, liabilities, and equity.
Finally, accounting involves summarizing this information in financ...
- Q3. What is a credit note and debit note
- Ans.
A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.
A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.
A debit note is issued when a buyer owes money to a ...
- Q4. Learn some journal entries as well if u are looking for AP or AR profiles
Interview Preparation Tips
Worst company
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself?
- Q2. Previous company experience
- Q3. What you know about e commerce
- Ans.
E-commerce refers to buying and selling goods and services online.
E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...
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_VOIS Customer Service Advisor Interview Process
based on 2 interviews
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_VOIS Customer Service Advisor Reviews and Ratings
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