_VOIS Customer Service Advisor Interview Questions, Process, and Tips

GD topic was 'Is Facebook good or bad for Teenagers?' We were given 2 mins to prepare for it and then the interviewer would call out random names and we had to speak on the topic for 1 min. She would judge the communication skill and content from it and shortlist members accordingly.

Q1. Introduce yourself
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Q2. Walk me through your previous experiences
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Q3. Why would you like to join VI?
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Online test link was shared to gauge aptitude.

It was a versant Test in starting

Q1. What is meant by Troubleshooting?
Ans. 
Troubleshooting refers to the process of identifying and resolving problems or issues with a product or service.
• Identifying the root cause of the issue

• Developing a plan to address the problem

• Implementing solutions to resolve the issue

• Testing the solutions to ensure they are effective

• Documenting the troubleshooting process for future reference
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Q2. What is Customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q3. How to handle irritated customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, even if the customer is being rude

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to e...read more
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Q4. How to fix broadband issues?
Ans. 
Broadband issues can be fixed by troubleshooting the connection, checking equipment, and contacting the service provider.
• Restart the modem and router

• Check cables and connections

• Run a speed test

• Contact the broadband service provider for assistance
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Q1. Basic HR questions
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