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_VOIS Customer Service Advisor Interview Questions, Process, and Tips

Updated 12 Jun 2024

Top _VOIS Customer Service Advisor Interview Questions and Answers

_VOIS Customer Service Advisor Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

GD topic was 'Is Facebook good or bad for Teenagers?' We were given 2 mins to prepare for it and then the interviewer would call out random names and we had to speak on the topic for 1 min. She would judge the communication skill and content from it and shortlist members accordingly.

Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Walk me through your previous experiences
  • Q3. Why would you like to join VI?
Round 3 - Aptitude Test 

Online test link was shared to gauge aptitude.

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

It was a versant Test in starting

Round 3 - Technical 

(4 Questions)

  • Q1. What is meant by Troubleshooting?
  • Ans. 

    Troubleshooting refers to the process of identifying and resolving problems or issues with a product or service.

    • Identifying the root cause of the issue

    • Developing a plan to address the problem

    • Implementing solutions to resolve the issue

    • Testing the solutions to ensure they are effective

    • Documenting the troubleshooting process for future reference

  • Answered by AI
  • Q2. What is Customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

  • Answered by AI
  • Q3. How to handle irritated customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to the customer's concerns without interrupting

    • Empathize with the customer's frustration and show understanding

    • Remain calm and composed, even if the customer is being rude

    • Apologize for the inconvenience caused, regardless of fault

    • Offer solutions to resolve the issue and meet the customer's needs

    • Follow up with the customer to e...

  • Answered by AI
  • Q4. How to fix broadband issues?
  • Ans. 

    Broadband issues can be fixed by troubleshooting the connection, checking equipment, and contacting the service provider.

    • Restart the modem and router

    • Check cables and connections

    • Run a speed test

    • Contact the broadband service provider for assistance

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. Basic HR questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be attentive and be sounded

Skills evaluated in this interview

Customer Service Advisor Interview Questions Asked at Other Companies

asked in iEnergizer
Q1. How can you handle a Aggressive Customer?
Q2. What do you know about concentrix?
asked in iEnergizer
Q3. What is Customer Service?
asked in iEnergizer
Q4. What is inbound and outbound?
asked in Sainsburys
Q5. Situations where you provided good customer services?

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Introduction initiated by 3 people. 2 people starts technical discussion. 1 started managerial discussion

Round 3 - HR 

(2 Questions)

  • Q1. Normal HR questions. Why to leave current company? Etc why wipro? Salary negotiation
  • Q2. Why join wipro and not other?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for all your answers on resume. Dont fake resume.

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

  • Answered by AI
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. I have been asked about what do u understand by accounts payable ?
  • Ans. 

    Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.

    • Accounts payable is a liability on the balance sheet.

    • It is recorded when a company receives an invoice from a vendor or supplier.

    • Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.

    • Examples of accounts payable include rent, utilities, and inventory purchases.

    • Accounts payab...

  • Answered by AI
  • Q2. Definition of accounting
  • Ans. 

    Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.

    • Accounting involves recording financial transactions such as sales, purchases, and payments.

    • It also involves classifying these transactions into categories such as assets, liabilities, and equity.

    • Finally, accounting involves summarizing this information in financ...

  • Answered by AI
  • Q3. What is a credit note and debit note
  • Ans. 

    A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.

    • A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.

    • A debit note is issued when a buyer owes money to a ...

  • Answered by AI
  • Q4. Learn some journal entries as well if u are looking for AP or AR profiles

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good but salary is worst here they won't give u more then 1,60k as a fresher and not more then 2.5k If u r experienced
Worst company

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. Previous company experience
  • Q3. What you know about e commerce
  • Ans. 

    E-commerce refers to buying and selling goods and services online.

    • E-commerce has revolutionized the way people shop and do business.

    • It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

    • Popular e-commerce websites include Amazon, eBay, and Alibaba.

    • E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

    • E-commerce...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - HR was good. HR was very much supportive

_VOIS Interview FAQs

How many rounds are there in _VOIS Customer Service Advisor interview?
_VOIS interview process usually has 3-4 rounds. The most common rounds in the _VOIS interview process are HR, Resume Shortlist and Assignment.
How to prepare for _VOIS Customer Service Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at _VOIS. The most common topics and skills that interviewers at _VOIS expect are international bpo, International Voice Process, chat support, international call center and Customer Service.
What are the top questions asked in _VOIS Customer Service Advisor interview?

Some of the top questions asked at the _VOIS Customer Service Advisor interview -

  1. What is meant by Troubleshooti...read more
  2. how to handle irritated custo...read more
  3. How to fix broadband issu...read more

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_VOIS Customer Service Advisor Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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_VOIS Customer Service Advisor Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

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