Vibatel Solutions Customer Service Associate Interview Questions and Answers

Q1. Write a topic with your own What is your memorable day
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Q2. Can you describe your previous experience?
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Q1. General Introduction
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Q2. Describe the room
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Q3. What you know about customer support
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Q1. Introduction about yourself and your education
Ans. 
I am a recent graduate with a Bachelor's degree in Business Administration.
• Graduated with a Bachelor's degree in Business Administration

• Completed internships in customer service roles

• Participated in extracurricular activities related to communication and problem-solving

• Received awards for academic excellence
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Q2. Ask for night shift
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Q1. Tell me about yourself
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Q2. Tell me about your hobbies
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Q3. About your hometown
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Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer service aims to ensure cu
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Q5. Tell me about your school life
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Q1. Tell me about yourself
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That really helpful i learnt a lot

Q1. Asked me to explain about myself
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Q2. Reason to join wns
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Computer knowledge, work style/personality

Q1. Why do you want to work for us?
Ans. 
I want to work for you because of your excellent reputation and commitment to customer satisfaction.
• I am impressed by your company's positive online reviews and customer testimonials.

• I appreciate your focus on providing exceptional customer service and going above and beyond to meet customer needs.

• I am excited about the opportunity to work in a dynamic and fast-paced environment where I can utilize my strong communicat...read more
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced customer service associate with a strong focus on providing exceptional support to customers.
• I have worked in the customer service industry for 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have received multiple commendations for my excellent communication and problem-solving skills.

• I am fluent in English, Spanish, and Fr...read more
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Q1. Tell me about your work experience
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I have worked in customer service for 3 years, handling inquiries, complaints, and providing solutions.
• Worked as a customer service representative for XYZ company for 2 years

• Handled customer inquiries, complaints, and provided solutions

• Trained new hires on customer service protocols and procedures

• Received positive feedback from customers for excellent service

• Collaborated with other departments to resolve customer issue...read more
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Q1. Tell me about work experience.
Ans. 
I have worked in customer service for 2 years and have experience in handling customer complaints and resolving issues.
• Worked as a customer service representative for 2 years

• Handled customer complaints and resolved issues

• Assisted customers with product inquiries and provided solutions

• Maintained accurate records of customer interactions

• Collaborated with team members to improve customer satisfaction

• Received positive feed
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Q1. Basic introduction, past experience, and past job roll.
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Q1. Given any topic and speak atleast 2 minutes. And checked grammar and pronounciation and verbal knowledge.
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