V5 Global Services Customer Service Representative Interview Questions and Answers

Q1. Can you think of a time you went above and beyond for a customer?
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They will be biased and looks matters alot in their gurgaon office

Q1. Introduction about urself
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Q2. Why did u leave ur current organisation
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing exceptional customer service

• Ability to remain calm and professional in challenging situations
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Q2. What was your responsibility in your previous company
Ans. 
I was responsible for handling customer inquiries, resolving issues, and providing excellent service.
• Managed incoming calls and emails from customers

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Processed orders and returns

• Maintained customer records and updated information as needed
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing exceptional customer service

• Previous experience handling difficult customers and resolving issues effectively
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Q2. What unique value do you bring to this role
Ans. 
I bring a unique combination of strong communication skills, problem-solving abilities, and a genuine passion for helping others.
• Excellent communication skills: able to effectively listen to and address customer concerns

• Strong problem-solving abilities: can quickly assess situations and find solutions

• Genuine passion for helping others: committed to providing top-notch customer service

• Previous experience in a customer-f...read more
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Q1. Basic introduction about yourself
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Q2. Like how did you heard about to etc
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Q1. Operation round
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Q2. Mock call test etc
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Amcat and versent test which is very basic

Q1. Tell me about you Hobbys
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Q2. Strength and weakness
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