V5 Global Services Customer Service Representative Interview Questions and Answers

Q1. If you die today, What would be your regret?
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Q2. If you resign, what would be the reason for it.
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
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Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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Q1. Tell us something about yourself
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Q2. Previous job description
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Q3. Tell me about ienergizer
Ans. 
ienergizer is a global provider of business process outsourcing solutions.
• ienergizer offers customer service, technical support, sales, and back-office services.

• The company has operations in multiple countries including India, the Philippines, and the United States.

• ienergizer serves clients in various industries such as telecommunications, healthcare, and retail.
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Q1. Introduce yourself first
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Q2. What have you done yesterday
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You'll have tk learn about versant from YouTube

Q1. Conversation skills
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Q2. Background Details
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Q3. Work experience
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Typing and conversation skills

Q1. Conversation and pre screening salary discussion
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Q1. Conversational skills
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Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
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Q2. Tell me about ur college days
Ans. 
My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
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Q1. Written test the topic will be given by the hr
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Q2. Tell me about your self
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Q1. Tell me about your self
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Q2. Explain me about the topic that was written by you
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Q1. Manager round he will again ask about your self, about the job, communication skills
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Q2. They will check you communication skill in English for non voice process also
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Q1. Tell me about yourself? Expienece? Education? How did you spend your yesterday
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Q1. They will ask you about yours past
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