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USHA International Customer Service Executive Interview Questions and Answers for Experienced
USHA International Customer Service Executive Interview Experiences for Experienced
1 interview found
Anonymous
(4 Questions)
- Q1. About your experience
- Q2. Responsibility in customer service
- Q3. How can we convert frustrated customer
- Ans.
By actively listening, empathizing, offering solutions, and following up.
Listen to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
- Q4. What are kpi in customer service executive
- Ans.
KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.
Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.
KPIs are used to set goals, m...
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I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about your self
- Q2. Why should we hire you
Interview Preparation Tips
amit singh
I applied via Other and was interviewed before Dec 2016. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Some gernal questions about your work experience
Interview Preparation Tips
Experience: Gud education.. And experience
General Tips: Final interview by the Asm.. And B. M
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills, Time Management
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.
(1 Question)
- Q1. Technical background details with the current working
(1 Question)
- Q1. Brief explanation about the working experience.
Interview Preparation Tips
Freely give the answer.
Interview Questionnaire
2 Questions
- Q1. Basic HVAC knowledge like how Airconditioning works?
- Q2. What exactly your profile in your current company?
- Ans.
I am currently working as a Senior Sales Executive in my current company.
Responsible for managing a team of sales representatives
Developing and implementing sales strategies to achieve targets
Building and maintaining relationships with key clients
Analyzing market trends and competitor activities
Preparing sales reports and presenting them to senior management
(1 Question)
- Q1. Are you satisfied with management view on cost cutting?
- Ans.
I am satisfied with management's view on cost cutting as they have implemented effective strategies to reduce expenses without compromising quality.
Management has successfully implemented cost cutting measures without affecting the quality of products or services
They have involved employees in the cost cutting process to gather valuable insights and suggestions
Management regularly reviews and adjusts cost cutting strat...
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I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions were based on past work experience
Interview Preparation Tips
I was interviewed in Jan 2021.
Interview Questionnaire
3 Questions
- Q1. Past Experience
- Q2. Handling market
- Q3. Market durability
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions were asked on Lean, six sigma, process capability, QC, kaizens etc.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. How would you adjust with our culture?
- Ans. Being Asian mnc, LG culture is quite different s, work from home is strictly not allowed. But I said culture won't affect as long as you enjoy work. But now I feel the gravity of question after six months. If you are ready to accept harsh working hours and almost no work life balance then you may join LG
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USHA International Customer Service Executive Interview Process for Experienced
based on 1 interview
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USHA International Customer Service Executive Reviews and Ratings
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Rating in categories
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293
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190
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159
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