Uber Senior Operations Manager Interview Questions and Answers

Q1. 3 to 4 rounds of Interview. Questions will be based on Amazon Leadership Principles... Situation based questions.. use SBI or STAR method to answer..
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Q1. Management skill check
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Q2. Asked case studies , example for the same , last experience with same situation and better solution for the issues
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Q1. Goal oriented round
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Previous experience

Previous experience

Q1. Excell, pivot table and sql
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Q1. Can you describe the recruitment process for operational roles at operations manager?
Ans. 
The recruitment process for operational roles at operations manager involves multiple stages and assessments.
• The process begins with identifying the need for a new operational role and creating a job description.

• The job posting is then advertised on various platforms, including job boards, company website, and social media.

• Applications are received and screened to shortlist candidates based on their qualifications and ...read more
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Q2. How does the company promote work-life balance for its employees?
Ans. 
The company promotes work-life balance through various initiatives and policies.
• Flexible work hours and remote work options

• Paid time off and vacation days

• Employee assistance programs for mental health support

• On-site amenities such as gym and childcare facilities

• Regular team building and social events

• Encouraging employees to take breaks and prioritize self-care
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Q3. What are the benefits and compensation packages offered to employees in the operations department?
Ans. 
We offer competitive benefits and compensation packages to our operations department employees.
• Our benefits package includes health, dental, and vision insurance

• We offer a 401(k) retirement plan with company match

• Employees receive paid time off and holidays

• We provide opportunities for professional development and training

• Compensation is based on experience and performance

• We also offer bonuses and incentives for meeting
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Q4. Can you describe the performance appraisal process in the operations department?
Ans. 
Performance appraisal process involves setting goals, regular feedback, and evaluation based on key performance indicators.
• Goals are set at the beginning of the year and reviewed quarterly.

• Regular feedback is given to employees to help them improve their performance.

• Evaluation is based on key performance indicators such as productivity, quality, and customer satisfaction.

• The results of the appraisal are used to identif...read more
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Q5. How does the department manage employee engagement and retention?
Ans. 
We prioritize employee engagement and retention through various initiatives and programs.
• Regular feedback sessions with employees to understand their concerns and suggestions

• Offering competitive compensation and benefits packages

• Providing opportunities for career growth and development

• Organizing team-building activities and events to foster a positive work culture

• Recognizing and rewarding employees for their hard work ...read more
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Situational based on real experience of day to day work

Q1. Case study details discussion on projects
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Q2. Tell a situation.which was tough
Ans. Unplanned leaves situation, how to control
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Q3. Tell a scenario where conflict of interest was there
Ans. 
Conflict of interest arose when I had to choose between a vendor offering a lower price and a vendor with better quality products.
• I was responsible for selecting a vendor for a project

• One vendor offered a lower price but had questionable quality

• Another vendor had higher quality products but at a higher price

• I had to balance cost and quality while considering potential conflicts of interest
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Q4. How to deal.with an tenured associate
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