Toothsi Senior Operations Specialist Interview Questions and Answers

Q1. Tell me about your last company experience.
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Q2. Explain your role and responsibilities with more in debt so that can understand more of your weightage.
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Q1. • Introduce yourself • Working of clutch and their components. • What is AC in Automobiles? It's component and working. • What is suspension system? their components. • Component of automobile body (panels...read more
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Q1. Automobile technician question
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Q2. Relocate any location of Kolkata
Ans. 
Yes, I am willing to relocate to any location in Kolkata.
• I am open to relocating to any part of Kolkata for the right opportunity.

• I have experience working in different locations and adapting to new environments.

• I am excited about the prospect of exploring a new area and meeting new people in Kolkata.
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How polite and ctc.. don't agree less than 20k in hand

Q1. Why job switch, why do you want to join GoMechanic
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Q1. Technical questions on automobile, engine working, cc, work experience, etc
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Q1. More detailed questions on automobile, types of services, alignment, steering geometry, AC principle and working etc.
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Q1. How can we diagnosed if low pick up is there?
Ans. 
Low pick up can be diagnosed by analyzing customer feedback, monitoring call volumes, and conducting surveys.
• Analyze customer feedback for complaints or issues related to low pick up rates.

• Monitor call volumes to identify any patterns or trends indicating low pick up.

• Conduct surveys to gather direct feedback from customers about their experiences with pick up rates.
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Q2. If there is misfiring in engine, what will be problems
Ans. 
Misfiring in an engine can lead to various problems affecting performance and efficiency.
• Decreased fuel efficiency

• Loss of power

• Engine vibration

• Increased emissions

• Potential damage to catalytic converter
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Q1. Experience in automobile sector
Ans. 
I have 5 years of experience in the automobile sector, including customer service roles.
• Worked as a customer service representative at a car dealership for 3 years

• Handled customer inquiries, complaints, and warranty claims

• Knowledge of different automobile brands and models

• Assisted customers with scheduling service appointments and providing information on vehicle features

• Trained new customer service representatives on
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Q2. Experience in customer services
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Q1. Type of vehicle
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The type of vehicle refers to the make and model of the car the customer owns or is interested in purchasing.
• Ask the customer for the specific make and model of their vehicle

• Understand the customer's preferences and needs based on the type of vehicle they own or want to buy

• Use this information to tailor your customer service approach accordingly
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Q2. Parts of cars and how eastimates support for customised services
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Estimates for customised services in the automotive industry are based on the specific parts of cars needed for the customization.
• Estimates for customised services take into account the cost of individual parts needed for the customization.

• Factors such as the brand, model, and year of the car, as well as the specific customizations requested, influence the estimate.

• For example, customizing a car with high-end performan...read more
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