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Tommy Hilfiger Sales and Customer Service Executive Interview Questions and Answers

Updated 21 Sep 2017

Tommy Hilfiger Sales and Customer Service Executive Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. How deal with urgent situtations
  • Ans. 

    To deal with urgent situations, it is important to stay calm, prioritize tasks, communicate effectively, and take swift action.

    • Stay calm and composed to think clearly and make rational decisions

    • Prioritize tasks based on urgency and importance

    • Communicate effectively with all stakeholders involved

    • Take swift action to resolve the urgent situation

    • Adapt quickly to changing circumstances

    • Seek assistance or delegate tasks if n...

  • Answered by AI

Interview Preparation Tips

Round: Behavioural Interview
Experience: I was asked about how I manage situations when there are more than on customer to attend
Tips: Just be yourself and let ur answer be more natural

College Name: Symbiosis Institute Of Management Studies

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join ck ?
  • Q2. What do you know about retail?
  • Ans. 

    Retail involves the sale of goods or services to consumers for personal or household use.

    • Retail involves selling products or services directly to consumers

    • It includes activities such as merchandising, marketing, and customer service

    • Retailers can operate online, in physical stores, or through a combination of both

    • Examples of retail businesses include supermarkets, clothing stores, and electronics stores

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be we'll groomed
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, why u want to join retail industry
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction , why you want to join retail industry
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

They gave us a topic to talk about

Round 3 - One-on-one 

(1 Question)

  • Q1. Asked questions about background

Interview Questionnaire 

3 Questions

  • Q1. Can you tell me about yourself
  • Ans. 

    Experienced retail professional with strong leadership skills and a proven track record of driving sales and exceeding targets.

    • Over 5 years of experience in retail management

    • Successfully led a team of 15 sales associates to achieve a 20% increase in sales revenue

    • Implemented new sales strategies that resulted in a 10% growth in customer base

    • Proficient in inventory management and budget planning

  • Answered by AI
  • Q2. Your Expected Salary
  • Ans. 

    I expect a competitive salary that reflects my skills, experience, and the responsibilities of the Assistant Manager role.

    • I have researched the average salary range for Assistant Managers in this industry and location.

    • I have considered my qualifications, experience, and the value I can bring to the company.

    • I am open to discussing the salary package and benefits offered by the company.

    • I believe a fair and competitive sa...

  • Answered by AI
  • Q3. Explan your Retail sector Exp
  • Ans. 

    I have extensive experience in the retail sector, including managing teams, driving sales, and ensuring excellent customer service.

    • Managed a team of 15 sales associates, providing guidance and support to achieve sales targets

    • Implemented strategies to increase customer satisfaction, resulting in a 20% improvement in customer feedback ratings

    • Developed and executed promotional campaigns to drive foot traffic and boost sal...

  • Answered by AI

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Questions like reverse linked list, palindrome number etc..

Round 2 - One-on-one 

(1 Question)

  • Q1. Tech discussion on java, spring boot, distributed systems. Interview was very basic.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process was very basic. Good hold on java frameworks, leetcode easy questions are enough to crack Nike

Interview Questionnaire 

2 Questions

  • Q1. How to sale
  • Ans. 

    To sell effectively, understand customer needs, build relationships, demonstrate value, and close the deal.

    • Listen actively to understand customer needs and pain points.

    • Build rapport and trust with customers through effective communication.

    • Highlight the unique value proposition of the product or service.

    • Provide demonstrations or samples to showcase the benefits.

    • Address objections and concerns to alleviate customer hesit...

  • Answered by AI
  • Q2. How to convince customer
  • Ans. 

    To convince a customer, understand their needs, build trust, provide value, and address objections.

    • Listen actively to understand their needs

    • Build trust by being honest and transparent

    • Provide value by offering solutions that meet their needs

    • Address objections by providing evidence and addressing concerns

    • Follow up to ensure satisfaction and build long-term relationships

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak well talk well sale well

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
  • Ans. My name is kavita. Iam basically from Bihar. But currently staying in Delhi. I did my graduation in B.A from Lalit Narayan Mithila University.
  • Answered by Kuvita Dutta
  • Q2. What do you know about adidas.
  • Q3. Adidas is sports and fitness brand.

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was very good. The interviewer wanted to test. both my knowledge and communication skills.

I applied via Walk-in and was interviewed in Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What will u do when shopper is hyper on you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep confidence,stay Positive,have a little smile on ur face,and eye contact.

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

10 Questions

  • Q1. Experience level
  • Q2. Hard work
  • Q3. Honestly
  • Q4. Responsible
  • Q5. Punctuality
  • Q6. Team worker
  • Q7. Fashion Update
  • Q8. Knowledge
  • Q9. Customer Experience
  • Q10. Follow the Company Rules

Interview Preparation Tips

Interview preparation tips for other job seekers - I think some people need the job but we don’t have Excellent English but Apart from the other person Experience level is highly Doesn't matter Dr Abdul KALAM said confidence level is Matter

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