Tech Mahindra Operations Interview Questions and Answers

Change management end to end life cycle involves planning, implementing, and sustaining changes in an organization.

• Identify the need for change

• Plan and design the change

• Communicate the change to stakeholders

• Implement the change

• Monitor and evaluate the change

• Sustain the change

• Continuous improvement

• Examples: software updates, process improvements, organizational restructuring

Expedited, emergency, and retrospective changes differ in their urgency and timing.

• Expedited changes are urgent but planned changes that require faster implementation than normal changes.

• Emergency changes are unplanned and require immediate implementation to prevent or resolve a critical situation.

• Retrospective changes are made after an incident or problem has occurred to prevent it from happening again in the future.

• E...read more