TE Connectivity Customer Service Specialist Interview Questions and Answers

SCM stands for Supply Chain Management, which involves the coordination and management of all activities involved in the production and delivery of goods and services.

• SCM involves the planning, sourcing, manufacturing, and delivery of products or services

• It aims to optimize the supply chain to reduce costs and improve efficiency

• SCM includes activities such as inventory management, logistics, and procurement

• Examples of ...read more

Major issues with Android mobile phones include security vulnerabilities, fragmentation, and battery life.

• Security vulnerabilities due to delayed updates and lack of standardization

• Fragmentation leading to inconsistent user experience and app compatibility issues

• Battery life problems due to resource-intensive apps and poor optimization

Quality degradation after usage is a common issue.

• Quality degradation can be caused by wear and tear of the product.

• It can also be caused by improper maintenance or usage.

• Regular quality checks and maintenance can prevent degradation.

• Examples include car parts, electronic devices, and furniture.

I use a structured approach to identify the underlying cause of an issue.

• I gather all available information related to the issue.

• I analyze the data to identify patterns and trends.

• I use tools such as fishbone diagrams, 5 whys, and Pareto charts to narrow down the root cause.

• I validate my findings by testing and verifying the root cause.

• I develop and implement a plan to address the root cause and prevent future occurren