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TCS Service Level Manager Interview Questions and Answers

Updated 8 Jan 2022

TCS Service Level Manager Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How are service level agreement details extracted
  • Ans. 

    Service level agreement details are extracted through a process of negotiation and agreement between the service provider and the customer.

    • SLA details are typically agreed upon during the service level agreement negotiation process

    • The details are documented in the SLA document

    • The SLA document outlines the agreed upon service levels, metrics, and responsibilities of both parties

    • SLA details may be reviewed and updated pe...

  • Answered by AI
  • Q2. The details like service level description service level target service level calculation methodology service level reporting cycle are extracted from the contract interpretation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good understanding of service level agreement cycle a must

Skills evaluated in this interview

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic Programming questions.
  • Q2. Fibonacci program
  • Ans. 

    A Fibonacci program generates a sequence where each number is the sum of the two preceding ones, starting from 0 and 1.

    • The Fibonacci sequence starts with 0 and 1.

    • Each subsequent number is the sum of the previous two: 0, 1, 1, 2, 3, 5, 8, 13, ...

    • Common implementations include recursive, iterative, and using dynamic programming.

    • Example of an iterative approach in Python: ```python def fibonacci(n): a, b = 0, 1 ...

  • Answered by AI
  • Q3. OOPS concepts.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic OOPS concepts and basic programs.

Service Level Manager Interview Questions Asked at Other Companies

asked in TCS
Q1. How are service level agreement details extracted?
asked in HCLTech
Q2. Tell me about your experience with ITSM and ITIL processes.

I applied via LinkedIn and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy logical questions
basic quant

Round 2 - Coding Test 

Easy level coding questions
Counting frequency of alphabets

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through the basics of javascript
Hoisting

Interview Questionnaire 

1 Question

  • Q1. How to use multiple dispatch in redux?
  • Ans. 

    Multiple dispatch is not a feature of Redux. It can be achieved using middleware or custom logic.

    • Middleware like redux-thunk or redux-saga can be used to dispatch multiple actions based on a single action.

    • Custom logic can be implemented in the reducer to handle multiple actions based on a single action type.

    • For example, a single 'ADD_ITEM' action can trigger multiple actions like 'UPDATE_TOTAL', 'UPDATE_HISTORY', etc.

    • M...

  • Answered by AI

Skills evaluated in this interview

What people are saying about TCS

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a senior associate
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Tata's lost its touch? TCS ain't what it used to be :-(
Tata is not the same after Sir Ratan Tata! TCS used to really look after its employees, even when they were on the bench. Now, things have changed and it's disappointing.
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I applied via Walk-in and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1.Technical Ques(OOPS Concept)and 2. Area of Interest 3. About Company 4. more

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello Folks,
Sharing some tips while facing Interview Assessment or GD Round Assessment.
1. Be Confident always give the answer what they ask for, Never connect your answer with different topic.
2. Always go through Company Portal or wiki about their Operation & Function.
3. Always have positive vibes that whatever yes or No, You will surely gain something.
All the Best..!!

Interview Questionnaire 

1 Question

  • Q1. All about SQL joins,data warehouse.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and answer only if you know the concept clearly.

I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - I have visited interview location on morning 7am DLF block Hyderabad. Buy my interview was taken in evening 6:45pm. That was not an interview test it was a patience test.
Are these interview questions helpful?

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a passionate software developer with 5 years of experience in developing web applications using various technologies.

    • 5 years of experience in software development

    • Proficient in developing web applications

    • Skilled in using various technologies

    • Passionate about coding and problem-solving

  • Answered by AI
  • Q2. What is the difference between encapsulation and polymorphism?
  • Q3. What do you mean by deadlock in OS?
  • Ans. 

    Deadlock is a situation in which two or more processes are unable to proceed because each is waiting for the other to release a resource.

    • Deadlock occurs when two or more processes are stuck in a circular waiting state.

    • It happens when processes compete for resources and each process holds a resource that another process needs.

    • Four necessary conditions for deadlock are mutual exclusion, hold and wait, no preemption, and ...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: We were asked to solve a questionnaire containing 25 questions based on logical reasoning and basic mathematics. We went to the test center in their recruitment center where there were many desktops for the candidates to sit and give the test. At the entrance, they checked the letter we got from them to authenticate us.Then they gave us a login ID and password. Exactly when the test started, the portal became active and we were asked to enter the credentials. I completed the test in half the time as it was pretty easy and straightforward.
Tips: Practice simple aptitude questions for greater speed and accuracy.
Duration: 1 hour
Total Questions: 20

Round: Group Discussion
Experience: Ten candidates who were shortlisted from the written test attended the group discussion. The topic given to us was fairly simple and lucky for me, I used to work as an anchor, and being a strong feminist person, I had a lot of valid points to put forward. I was the one to start the discussion, and I felt I was the best speaker there. The topic was something that I follow regularly, yet I came across a few unique points from the other candidates.
Tips: Improve your English speaking skills. Be assertive and speak concisely.
Duration: 15 minutes

Round: HR Interview
Experience: The interview basically revolved around this one question which had a few follow-up questions, such as who all are there in my family, what are my strengths and weaknesses, and why am I fit for this job.
Tips: Be confident and honest about yourself.

Round: Technical Interview
Experience: I tried to be as calm and confident as possible during the whole of the interview

College Name: Guru Nanak Institute of Technology (GNIT)

Skills evaluated in this interview

Interview Questionnaire 

3 Questions

  • Q1. Process builder. 2.types of relationships. 3.difference in user ,profile and role. 4.workflow. 5.Admin questions
  • Ans. 

    Answering questions related to software development and Salesforce administration.

    • Process Builder is a visual tool in Salesforce used to automate business processes.

    • Types of relationships in Salesforce include lookup, master-detail, and many-to-many relationships.

    • User represents an individual who can log in and access Salesforce, Profile defines the permissions and settings for a user, and Role determines the hierarchy...

  • Answered by AI
  • Q2. What configuration i have done.
  • Ans. 

    I have configured various software systems and tools for development purposes.

    • Configured IDEs such as Eclipse and Visual Studio for development

    • Set up version control systems like Git and SVN

    • Installed and configured build tools like Maven and Gradle

    • Configured application servers like Tomcat and JBoss

    • Set up databases like MySQL and Oracle for development and testing

  • Answered by AI
  • Q3. Salary negotiations

Interview Preparation Tips

Round: Manager round
Experience: Configuration and what work ee have done in your previous company.

Skills evaluated in this interview

I applied via Company Website and was interviewed in Oct 2018. There was 0 interview round.

Interview Preparation Tips

General Tips: This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher.
You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills
Duration: <1 week

TCS Interview FAQs

How to prepare for TCS Service Level Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TCS. The most common topics and skills that interviewers at TCS expect are Service management, Excel, ITIL, Issue resolution and Macros.
What are the top questions asked in TCS Service Level Manager interview?

Some of the top questions asked at the TCS Service Level Manager interview -

  1. How are service level agreement details extrac...read more
  2. The details like service level description service level target service level c...read more

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TCS Service Level Manager Salary
based on 8 salaries
₹6.3 L/yr - ₹19 L/yr
5% less than the average Service Level Manager Salary in India
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