TCS Service Level Manager Interview Questions and Answers

Q1. OOPs concepts and c# questions
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Q2. Sql and database functions and stored proc
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Q3. Some project related questions also
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Q1. Can you introduce yourself
Ans. 
I am a seasoned Change Manager with 10+ years of experience in leading organizational transformations.
• 10+ years of experience in change management

• Proven track record of successfully leading organizational transformations

• Strong communication and stakeholder management skills

• Experience in developing and implementing change management strategies

• Certified in change management methodologies such as Prosci or Kotter
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Q2. Tell me about your past change management experience.
Ans. 
I have over 5 years of experience leading change management initiatives in various industries.
• Led a team in implementing a new software system for a large corporation, ensuring smooth transition and minimal disruption to operations

• Developed and executed communication plans to keep stakeholders informed and engaged throughout the change process

• Conducted training sessions to help employees adapt to new processes and tech...read more
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Q3. Exp with change readiness and assessment
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Experience with change readiness and assessment is essential for successful change management.
• Conducting change readiness assessments to identify potential barriers to change

• Developing strategies to address resistance and increase readiness

• Utilizing tools such as surveys, interviews, and focus groups to gather data on readiness

• Analyzing data to determine the level of readiness within the organization

• Creating action pla...read more
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Q4. Target size of the change impacted
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The target size of the change impacted varies depending on the scope and scale of the project.
• The target size of the change impacted can range from a small team within a department to an entire organization.

• It can also include external stakeholders such as customers or suppliers.

• The size of the change impacted may be measured in terms of the number of individuals affected, the departments involved, or the geographic lo...read more
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Q5. Process of Implementation of the change
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The process of implementing change involves planning, communication, training, and monitoring.
• Develop a detailed change management plan outlining the objectives, scope, timeline, and resources required.

• Communicate the change to all stakeholders, including employees, customers, and suppliers.

• Provide training and support to help individuals adapt to the new processes or systems.

• Monitor the implementation progress and mak...read more
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It was good 2 Questions asked

Q1. Find the count of rows in table using xpath.
Ans. 
Use XPath to find the count of rows in a table.
• Use the XPath expression 'count(//table//tr)' to find the count of rows in a table.

• Make sure to adjust the XPath expression based on the structure of the table in the HTML document.

• You can use browser developer tools to inspect the table and determine the appropriate XPath expression.
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Q2. On clicking the checkbox the value of checkbox should also be displayed
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Q3. There is an id in particular row example 123456, find the id and there are multiple pages you have to iterate through each page and print the value if available if not that print message the id not availab...read more
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Iterate through multiple pages to find and print a specific id value
• Create a loop to iterate through each page

• Search for the id value on each page

• If the id is found, print the value, if not, print a message that the id is not available
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Q1. How many type of changes exist in ITIL, define them all with example
Ans. 
There are seven types of changes in ITIL: Standard, Emergency, Normal, Major, Minor, Service Request, and RFC.
• Standard Change: Pre-authorized change with low risk and impact, like adding a new user to a system.

• Emergency Change: Change required to resolve a major incident or implement a security patch immediately.

• Normal Change: Planned change that goes through the full change management process, like upgrading software.

• ...read more
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Online multiple choice questions round

Q1. Questions related to selenium theory and code
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Q1. Compensation discussions
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Q1. What did you do previous company?
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Q1. Technical round
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Q2. Selenium questions
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Q1. Previous experience of work
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Q2. Any related experience
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