Service Level Manager Interview Questions and Answers

Service level agreement details are extracted through a process of negotiation and agreement between the service provider and the customer.

• SLA details are typically agreed upon during the service level agreement negotiation process

• The details are documented in the SLA document

• The SLA document outlines the agreed upon service levels, metrics, and responsibilities of both parties

• SLA details may be reviewed and updated periodically to ensure they remain relevant and effective