How are service level agreement details extracted

Question

Accepted Answer

Service level agreement details are extracted through a process of negotiation and agreement between the service provider and the customer.

SLA details are typically agreed upon during the service level agreement negotiation process
The details are documented in the SLA document
The SLA document outlines the agreed upon service levels, metrics, and responsibilities of both parties
SLA details may be reviewed and updated periodically to ensure they remain relevant and effective