Tata Motors Customer Relationship Executive Interview Questions and Answers

Q1. What are your experience from Hyundai
Ans. 
I have experience working as a Relationship Manager at Hyundai, where I developed strong client relationships and increased sales.
• Managed client accounts and provided personalized service

• Collaborated with sales team to meet targets

• Organized events and promotions to attract new customers
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Q2. What are you applying for the job
Ans. 
I am applying for the job because of my passion for building strong relationships and helping clients achieve their financial goals.
• I have a strong background in finance and customer service

• I excel at communication and problem-solving

• I am motivated by the opportunity to make a positive impact on clients' lives
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Q3. Why are you Regine your previous job
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Company restructuring or downsizing

• Relocation to a new area
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Q1. Why are you left your privious job
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Desire for new challenges and growth

• Opportunity for career advancement

• Seeking a change in work environment

• Company restructuring or downsizing

• Relocation to a different city
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Q2. What are you accepting from there
Ans. 
I am accepting feedback from clients to improve our relationship management strategies.
• Accepting feedback on our services and communication

• Implementing changes based on client suggestions

• Building stronger relationships through effective communication

• Seeking input on client needs and preferences
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Q1. How do you handle objections from customers during the sales process?
Ans. 
I address objections by actively listening, empathizing, providing solutions, and overcoming concerns to ensure customer satisfaction.
• Listen attentively to understand the customer's concerns

• Acknowledge the objection and show empathy towards the customer's perspective

• Provide relevant information or solutions to address the objection

• Highlight the benefits or advantages of the product/service to overcome objections

• Ask ope...read more
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Q2. How do you stay updated with industry trends and market changes?
Ans. 
I stay updated through industry publications, attending conferences, networking with professionals, and utilizing online resources.
• Reading industry publications such as Bloomberg, Wall Street Journal, and Forbes

• Attending conferences, seminars, and workshops related to finance and banking

• Networking with professionals in the industry to exchange insights and updates

• Utilizing online resources like financial news websites,
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Q1. Self briefing and introduction
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Q2. Why you have left the last organisation?
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Q3. How soon can you join
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Q1. Why you left the last organisation
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Q2. What makes you good for Sale
Ans. 
My strong communication skills, ability to build relationships, and understanding of sales strategies make me a good fit for the role of Relationship Manager.
• Excellent communication skills to effectively interact with clients and understand their needs

• Proven track record of building and maintaining strong relationships with clients

• In-depth knowledge of sales strategies and techniques to drive revenue and meet targets
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Q3. Manager asked me to sell an iPhone to him instead of a feature loaded android.
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Q1. What are your salary expectations?
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Q1. Customer satisfaction related
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Q2. Customer is very most important part of crm
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Q1. One and one round
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Q1. Why did you choose hyundai company?
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Q2. What do you know about the motor line?
Ans. 
The motor line refers to a range of products related to motors and motor vehicles.
• The motor line includes products such as engines, transmissions, and other components for vehicles.

• It may also include accessories and parts for maintenance and repair of motors.

• Companies like Ford, Toyota, and General Motors have their own motor lines.

• Motor line products are essential for the automotive industry and transportation sector
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Q3. Where have you worked before?
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16 chapter to learn

Q1. Help me with this b shape feature
Ans. 
The b shape feature is a tool used in relationship management to analyze and visualize customer data.
• The b shape feature helps in identifying patterns and trends in customer behavior.

• It can be used to segment customers based on their preferences and interactions with the company.

• The feature can also be used to predict future customer needs and tailor marketing strategies accordingly.
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Q2. Guide me through Ertiga ZXI
Ans. 
Ertiga ZXI is a top variant of the Ertiga model by Maruti Suzuki, offering premium features and enhanced performance.
• Ertiga ZXI comes with a powerful 1.5L K15B petrol engine.

• It has a 5-speed manual transmission with an option for automatic transmission.

• The interior of Ertiga ZXI is spacious and comfortable, with features like touchscreen infotainment system, automatic climate control, and leather upholstery.

• Safety feat...read more
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Q1. Tell me about yourself?
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Q2. Why you want to join automotive industry?
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Q3. Why we should hire you?
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Q1. What you know about maruti suzuki?
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Q2. How many cng vehicles maruti has?
Ans. 
Maruti Suzuki has a range of CNG vehicles in their portfolio.
• Maruti Suzuki offers CNG variants of popular models like Alto, Wagon R, Celerio, Ertiga, and S-Presso.

• As of now, Maruti Suzuki has a total of 7 CNG vehicles in their lineup.

• These vehicles are equipped with advanced safety features and offer high fuel efficiency.

• Maruti Suzuki is committed to promoting eco-friendly mobility solutions through their CNG vehicles.
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General apptitude test of 100 marks.