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posted on 9 Oct 2024
I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
Comfortable speaking both English and Hindi
Yes, I am comfortable speaking both English and Hindi
I am fluent in both languages and can effectively communicate in either
I have experience providing customer support in both English and Hindi
Write Eassy on some Topic like Election, favourite sports , memorable day
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service ski
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product information and assistance to customers
Escalated complex issues to the appropriate department for resolution
Maintained accurate records o
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
Inbound calling involves answering customer inquiries and providing support
Outbound calling involves making sales calls or follow-up calls to customers
Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.
Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.
BPO services can be onshore, nearshore, o...
Strength: Excellent communication skills, Weakness: Overthinking
Strength: Ability to effectively communicate with customers and colleagues
Strength: Strong problem-solving skills
Weakness: Tendency to overthink situations and decisions
Weakness: Struggle with delegating tasks to others
I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.
Last working question
Last working question
posted on 30 Jan 2023
I applied via Job Fair and was interviewed in Dec 2022. There were 2 interview rounds.
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.
I applied via Company Website and was interviewed in Sep 2021. There were 7 interview rounds.
The COVID-19 pandemic has had a significant impact on the environment.
Reduction in air pollution due to decreased industrial activity and travel
Improvement in water quality as a result of reduced pollution and waste
Increase in wildlife sightings in urban areas during lockdowns
Shift towards remote work and digital communication reducing carbon emissions
Challenges in waste management due to increased use of single-use it
I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.
I applied via Approached by Company and was interviewed before Jul 2021. There were 2 interview rounds.
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