Statestreet HCL Services Senior Specialist Interview Questions and Answers for Experienced

Q1. What is your last salary?
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20 min

Q1. Tell me about yourself
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Q2. How many years of WFM experience you carry ?
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Q1. Explain your roles and responsibilities in current role?
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Q2. What are WFM tools you worked on
Ans. 
I have experience working with Genesys WFM and Aspect WFM tools.
• Genesys WFM

• Aspect WFM
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Q3. What is workload
Ans. 
Workload refers to the amount of work that needs to be completed within a specific time frame.
• Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.

• It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.

• Factors that can impact workload include deadlines, complexity of tasks, available resources, and...read more
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Q4. Explain the scheduling process in Verint
Ans. 
The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.
• Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.

• The system then generates optimized schedules that meet both employee preferences and business needs.

• Managers can make manual adjustments to the schedules as ...read more
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Q5. Why you are leaving current organization
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Q1. What do you do when ASA is going about threshold
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Q2. Explain about short term forecasting
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Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.
• Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.

• It relies on recent data and trends to make accurate predictions for the short term.

• Common methods for short term forecasting include time series analysis, moving averages, and exponential...read more
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Questions about basic WFM

Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why are you looking for a change?
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Q4. Where do you see yourself in 5 years?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. They asked about domain knowledge. They checked my excel knowledge. They asked situation based questions. They asked about the most complexed situation I have ever tackled during my professional career.
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Q1. Detailed DB knowledge related
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Q2. Db questions related
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