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State Bank of India Interview Questions and Answers
158 Interview questions
Effective customer service involves active listening, empathy, and problem-solving to ensure customer satisfaction.
Listen actively: Pay attention to the customer's concerns without interrupting. For example, if a customer is frustrated about a delayed order, let them express their feelings fully.
Show empathy: Acknowledge the customer's feelings. You might say, 'I understand how frustrating this must be for you.'
As...
RBI rules govern banking operations, ensuring stability, compliance, and consumer protection in the Bank of India.
RBI mandates adherence to KYC norms to prevent money laundering.
Banks must maintain a Cash Reserve Ratio (CRR) as per RBI guidelines.
RBI regulates interest rates to control inflation and ensure fair lending.
Banks are required to report suspicious transactions to the RBI.
RBI's guidelines on NPA manageme...
Mutual funds pool money from multiple investors to invest in diversified portfolios managed by professionals.
Mutual funds are investment vehicles that collect money from many investors to purchase securities like stocks and bonds.
They are managed by professional fund managers who make investment decisions on behalf of the investors.
Types of mutual funds include equity funds, debt funds, and hybrid funds, catering ...
Diversifying investments, understanding risk tolerance, and aligning with customer goals are key for effective portfolio management.
Diversification: Spread investments across various asset classes like stocks, bonds, and real estate to mitigate risk.
Risk Assessment: Evaluate the customer's risk tolerance to tailor investments accordingly, e.g., conservative vs. aggressive portfolios.
Goal Alignment: Ensure investme...
What people are saying about State Bank of India
In case of fire, I would prioritize safety, alert others, and follow evacuation protocols to ensure everyone's well-being.
Immediately activate the nearest fire alarm to alert others.
Assess the situation to determine if it's safe to extinguish the fire or if evacuation is necessary.
Guide people calmly to the nearest exit, avoiding elevators.
Use a fire extinguisher if trained and the fire is small and manageable.
Onc...
A code of conduct outlines expected behaviors and ethical standards for individuals in an organization.
Defines acceptable behavior: For example, treating all individuals with respect and dignity.
Promotes integrity: Employees should act honestly and avoid conflicts of interest.
Encourages accountability: Individuals are responsible for their actions and decisions.
Supports a safe environment: Adhering to safety proto...
Emergency evacuation is the organized removal of people from a dangerous situation to ensure their safety.
Occurs during natural disasters like earthquakes or floods.
Implemented in case of fire alarms in buildings.
Involves clear communication of exit routes and procedures.
May require assistance for individuals with disabilities.
Regular drills are conducted to prepare occupants for real emergencies.
In case of fire, I would assess the situation, grab the appropriate extinguisher, and use the PASS method to extinguish the flames.
Assess the fire: Determine the size and type of fire before acting.
Grab the right extinguisher: Use a Class A extinguisher for ordinary combustibles, Class B for flammable liquids, etc.
Use the PASS method: Pull the pin, Aim at the base of the fire, Squeeze the handle, and Sweep side to...
A security guard is a trained professional responsible for protecting property, assets, and individuals from various threats.
Monitors premises to prevent theft and vandalism.
Conducts regular patrols to ensure safety and security.
Responds to alarms and emergencies, such as fires or intrusions.
Provides assistance to visitors and employees, ensuring a safe environment.
Maintains records of incidents and prepares repor...
The visitor and vendor process ensures security and proper management of individuals entering a facility.
Visitors must sign in at the front desk and provide identification.
Vendors are often required to have pre-approved access and may need to show credentials.
Both visitors and vendors may receive visitor badges to identify them while on the premises.
A log is maintained to track who enters and exits the facility fo...
State Bank of India Interview Experiences
273 interviews found
Anonymous
I appeared for an interview in May 2017.
Interview Questionnaire
3 Questions
- Q1. What will you do to increase the reach of digital banking products of SBI using different marketing tools.
- Q2. What is the difference between marketing and selling?
- Ans.
Marketing is the process of creating awareness and generating interest in a product or service, while selling is the act of directly exchanging goods or services for money.
Marketing focuses on creating a demand for a product or service through various strategies such as advertising, public relations, and market research.
Selling involves the actual transaction between the seller and the buyer, where the seller persuades...
- Q3. What is the people's perception of SBI?
- Ans.
SBI is perceived as a reliable and trustworthy bank with a wide reach and diverse range of services.
SBI is considered one of the largest and oldest banks in India.
It has a strong presence in both urban and rural areas, making it accessible to a large population.
The bank offers various financial products and services, including savings accounts, loans, and investment options.
SBI has a reputation for stability and securi...
Interview Preparation Tips
Tips: Cover all the basics of marketing and read in detail about SBI.
Skills: Marketing
College Name: University Of Hyderabad (UOH)
Skills evaluated in this interview
- Q1. What constraints did you face while working, and how did you overcome them? I joined the bank in Feb 1987, and retired on 30th Nov 2022 (35 yrs 10 m) Though I joined as a Probationary Officer, I soon faced...
- Q2. In your long carrier how did you adapt to the frequent changes that came your way?
- Ans.
I embrace change by staying proactive, continuously learning, and leveraging teamwork to adapt effectively in dynamic environments.
Proactive Learning: I regularly attend workshops and training sessions to stay updated on industry trends and regulations.
Embracing Technology: When our bank implemented a new digital platform, I took the initiative to learn it thoroughly and helped train my colleagues.
Flexible Mindset: Dur...
- Q3. I have already explained quite a bit above. But I may add that I adoped an attitude of not to give up, thinking that I do possess some skills which is why I was selected by the bank. Why then should I not ...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.
(5 Questions)
- Q1. In which state is the State Bank of India located?
- Ans.
State Bank of India is located in the state of Maharashtra.
State Bank of India's headquarters is in Mumbai, Maharashtra.
It is one of the largest public sector banks in India.
SBI was founded in 1806 as the Bank of Calcutta.
The bank has a widespread network of branches across the country.
- Q2. State Bank of is beautiful jobs
- Q3. My future was state bank of India
- Q4. My lifline state bank of India
- Q5. Please help me job my accepted
Interview Preparation Tips
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. Can you tell us about yourself and your design background?
- Ans.
Experienced Senior Software Engineer with a strong background in system design and architecture, focusing on scalable solutions.
Over 8 years of experience in software development, specializing in backend systems and microservices architecture.
Led the design and implementation of a high-traffic e-commerce platform, improving performance by 30%.
Proficient in various programming languages including Java, Python, and JavaS...
- Q2. How do you stay updated with the latest design trends?
- Ans.
I stay updated with design trends through continuous learning, community engagement, and practical application of new technologies.
Follow industry leaders on platforms like Twitter and LinkedIn for insights and updates.
Subscribe to design-focused newsletters such as Smashing Magazine or A List Apart.
Participate in online forums and communities like Dribbble or Behance to see emerging trends.
Attend webinars and conferen...
- Q3. What design tools and software are you most comfortable using?
- Ans.
I am proficient in various design tools, including Figma, Adobe XD, and Sketch, for creating user-friendly interfaces.
Figma: Excellent for collaborative design and prototyping, allowing real-time feedback.
Adobe XD: Great for wireframing and creating interactive prototypes with ease.
Sketch: Preferred for UI design, especially for web and mobile applications.
InVision: Useful for creating clickable prototypes and gatherin...
(2 Questions)
- Q1. What can you tell me about ecommerce?
- Ans.
Ecommerce refers to buying and selling goods or services online.
Ecommerce involves transactions conducted over the internet.
It includes online retail stores, online marketplaces, and online auctions.
Examples of ecommerce platforms include Amazon, eBay, and Shopify.
- Q2. How much experience do you have in sales?
- Ans.
I have 5 years of experience in sales, including 2 years in key account management.
5 years of overall sales experience
2 years specifically in key account management
Consistently exceeded sales targets by 20% each year
Managed key accounts such as Company A and Company B
Implemented successful sales strategies resulting in a 30% increase in revenue
(2 Questions)
- Q1. What is the Product Listing Ads (PLA) pricing structure on Flipkart?
- Ans.
The Product Listing Ads (PLA) pricing structure on Flipkart is based on a cost-per-click (CPC) model.
PLA ads on Flipkart are charged on a cost-per-click basis, where advertisers pay each time a user clicks on their ad.
The cost-per-click for PLA ads on Flipkart can vary based on factors such as competition, ad relevance, and bid amount.
Advertisers can set a daily budget for PLA ads on Flipkart to control their overall s...
- Q2. What do you know about seller and seller management practices on Flipkart?
- Ans.
Flipkart is a leading e-commerce platform in India with various seller management practices.
Flipkart allows sellers to list their products on the platform and manage their inventory.
Sellers can set their own prices, offer discounts, and handle customer inquiries.
Flipkart provides seller support, training, and analytics tools to help sellers optimize their performance.
Seller ratings and reviews play a crucial role in de...
Grasping Power and attentiveness
(3 Questions)
- Q1. Background for choosing this job
- Ans.
I chose this job to leverage my skills in management and contribute to a dynamic team focused on growth and innovation.
Passion for leadership: I have always enjoyed guiding teams towards achieving common goals, as seen in my previous role where I led a project that increased efficiency by 30%.
Desire for impact: I want to make a difference in the organization by implementing strategies that enhance productivity and empl...
- Q2. Expectations and Emoluments
- Q3. Career Progression, Challenges and Tasks and Performance
Interview Preparation Tips
Selected
I applied via Newspaper Ad and was interviewed in Dec 2024. There were 5 interview rounds.
(2 Questions)
- Q1. Do you have experience with bank support?
- Ans.
Yes, I have experience providing bank support through various roles.
I have worked as a customer service representative at a bank, assisting customers with their account inquiries and transactions.
I have also served as a teller, handling cash deposits, withdrawals, and other financial transactions for customers.
I am familiar with banking products and services, and have helped customers navigate through online banking pl...
- Q2. What can you share about your experience?
- Ans.
I have over 3 years of experience in customer service and phone banking roles.
Managed customer inquiries and concerns over the phone
Processed financial transactions accurately and efficiently
Provided excellent customer service to ensure customer satisfaction
Trained new employees on phone banking procedures
(2 Questions)
- Q1. What are your current responsibilities at work?
- Ans.
As a Phone Banking Officer, my current responsibilities include handling customer inquiries, providing information on banking products and services, resolving customer issues, and promoting new products.
Handling customer inquiries over the phone
Providing information on banking products and services
Resolving customer issues and complaints
Promoting new banking products and services
Maintaining accurate records of customer...
- Q2. What is your experience regarding this topic?
- Ans.
I have 3 years of experience working as a Phone Banking Officer at XYZ Bank.
Managed customer inquiries and concerns over the phone
Processed financial transactions and account updates
Provided information on banking products and services
Resolved customer complaints and issues efficiently
(2 Questions)
- Q1. Are you providing support for banking services?
- Ans.
Yes, I provide support for banking services by assisting customers with their inquiries, transactions, and account management.
Assisting customers with inquiries about account balances, transactions, and fees
Helping customers with online banking services and troubleshooting technical issues
Processing transactions such as deposits, withdrawals, and fund transfers
Providing information on banking products and services, inc...
- Q2. Are you experienced doing this work?
- Ans.
Yes, I have over 3 years of experience working as a phone banking officer.
I have worked as a phone banking officer for over 3 years
I am familiar with handling customer inquiries and providing assistance over the phone
I have experience in processing transactions and resolving customer issues remotely
(2 Questions)
- Q1. Do you understand my language?
- Ans.
Yes, I understand your language.
Yes, I am fluent in multiple languages including [list languages].
I have experience communicating effectively with diverse groups of people.
I am confident in my ability to understand and respond to your language needs.
- Q2. Have you completed this job?
- Ans.
No, I have not completed this job yet.
I have not completed this job yet
I am eager to learn and grow in this role
I have relevant experience and skills to excel in this position
(2 Questions)
- Q1. Do you have any knowledge about the work?
- Ans.
Yes, I have knowledge about the work of a Phone Banking Officer.
I am familiar with handling customer inquiries and providing information about banking products and services.
I have experience in conducting outbound calls to promote banking products and services.
I am proficient in using banking software and systems to process transactions and update customer information.
- Q2. What are your thoughts at the moment?
- Ans.
I am feeling excited and prepared for this interview.
I have thoroughly researched the company and the role
I have practiced common interview questions
I am confident in my communication skills and ability to handle customer inquiries
Interview Preparation Tips
Selected
I applied via Company Website
(4 Questions)
- Q1. Moral Suportimg, Motivation in the way job profile, encouragement, Contribution, Ethics, Transparent of Guidance, Training, interview, Staff monitoring and job allotment and Human Resource skill maintained...
- Q2. Group Discussion, Interview, Soft Skills, Aptitude and oral Discussion on personal profile with friendly nature.
- Q3. Possitive way, perception, transparency, Organization structure, administration.
- Q4. Personality,l earning, attitude, Training Motivation, job satisfaction, performance appraisal, leadership effectiveness, norms, values and ethics, group dynamics, effectively communications,relationships w...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.
Performance best on the work experience
(5 Questions)
- Q1. How many time interview round
- Q2. Introduction for myself on the group
- Ans.
Myself Bikash Boruah I'm from Assam Dibrugarh district duliajan town I'm graduated student from Dibrugarh University. Now I'm working in sbi life insurance LM . My hobby are playing with kids and spend time with my family
- Q3. Own work experience share with you
- Ans.
I have over 10 years of experience in project management, leading cross-functional teams to successful outcomes.
Managed multiple projects simultaneously, ensuring deadlines were met and budgets were adhered to
Led a team of 15 individuals in a software development project, resulting in a successful product launch
Implemented Agile methodologies to improve project efficiency and team collaboration
- Q4. How to client/ customer appointments and approximat
- Ans.
Schedule client/customer appointments efficiently to maximize productivity and satisfaction.
Utilize a scheduling software or system to manage appointments and avoid double booking.
Consider the availability of both the client/customer and the staff member handling the appointment.
Send appointment reminders to reduce no-shows and ensure timely attendance.
Allow for flexibility in scheduling to accommodate urgent or last-m...
- Q5. Job details and designation
Interview Preparation Tips
Devika K.S
Selected
I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.
The transfer of an individual's rights or property to another person or business. This concept exists in a variety of business transactions and is often spelled out contractually
The binomial option pricing model uses an iterative procedure, allowing for the specification of nodes, or points in time, between the valuation date and the option's expiration date
(9 Questions)
- Q1. What is you name
- Ans.
My name is John Doe.
Full name is John Doe
Common name in English-speaking countries
Used as an example name in legal contexts
- Q2. What is you're tha work
- Q3. What job for you
- Q4. You're married for people
- Q5. Family good presentation
- Q6. What is you're age
- Ans.
I am 28 years old.
I am currently 28 years old.
My age is 28.
I was born in 1993.
- Q7. What is you're Qualification
- Ans.
I have a Bachelor's degree in Accounting and Finance.
Bachelor's degree in Accounting and Finance
Certification in financial management
Experience in financial analysis and reporting
- Q8. What is your family
- Ans.
My family consists of my parents, my two siblings, and myself. We are a close-knit family who support each other through thick and thin.
My family includes my parents, who have always been my pillars of strength.
I have two siblings, an older brother and a younger sister, who I share a strong bond with.
We enjoy spending quality time together, whether it's during family dinners or weekend outings.
Family values such as lov...
- Q9. What is you're fucher plan
- Ans.
My future plan is to continue growing in my career as an Accounts Officer, gaining more experience and expertise in financial management.
Continue pursuing professional development opportunities such as certifications or advanced degrees
Seek out mentorship from experienced professionals in the field
Set specific career goals and create a plan to achieve them
Stay updated on industry trends and changes in accounting regula...
Interview Preparation Tips
- Family Law
- Accounting
- Finance
- Business Development
- Marketing
- MSBI
Be passionate: Show your passion in your resume, networking, and interviews.
Stay positive: Be optimistic and persistent throughout the job search process.
Stand out: Highlight unique elements of your personal brand.
Research companies: Do your homework on the companies you're interviewing with.
Optimize your resume: Use online tools to optimize your resume and LinkedIn profile.
Use your network: Let your network know you're looking for a job.
Ask for recommendations: Reach out to previous colleagues, supervisors, or mentors for LinkedIn recommendations or references.
Selected
I applied via Recruitment Consulltant
My knowledge is reasoning ,G.k and hindi
(2 Questions)
- Q1. What is your question? please some knowledge
- Q2. Some interview question send in this app
Interview Preparation Tips
State Bank of India Interview FAQs
The duration of State Bank of India interview process can vary, but typically it takes about less than 2 weeks to complete.
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State Bank of India Interviews By Designations
- State Bank of India Probationary Officer Interview Questions
- State Bank of India Assistant Manager Interview Questions
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- State Bank of India Relationship Manager Interview Questions
- State Bank of India Branch Relationship Executive Interview Questions
- State Bank of India Account Assistant Interview Questions
- State Bank of India Accountant Interview Questions
- State Bank of India Chief Manager Interview Questions
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Interview Questions for Popular Designations
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- Assistant Manager Interview Questions
- Banking Officer Interview Questions
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- Show more
Overall Interview Experience Rating
based on 312 interview experiences
Difficulty level
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State Bank of India Reviews and Ratings
based on 4.3k reviews
Rating in categories
Mumbai,
Hyderabad / Secunderabad
6-11 Yrs
₹ 5.5-14.7 LPA
|
Deputy Manager
565
salaries
|  ₹13.4 L/yr - ₹21 L/yr |
|
Manager
561
salaries
| ₹17.5 L/yr - ₹31.7 L/yr |
|
Assistant Manager
547
salaries
| ₹10.1 L/yr - ₹18.7 L/yr |
|
Chief Manager
378
salaries
| ₹25.5 L/yr - ₹46.5 L/yr |
|
Branch Manager
299
salaries
| ₹15.2 L/yr - ₹25.5 L/yr |
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