Standard Bank Interview Questions and Answers

To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize if necessary, offer solutions, and follow up.

• Stay calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's frustration

• Apologize sincerely if appropriate

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction

You should hire me because of my proven track record of exceeding sales targets, strong communication skills, and ability to build lasting relationships with clients.

• Proven track record of exceeding sales targets

• Strong communication skills

• Ability to build lasting relationships with clients

Implemented a new sales strategy to prevent a potential loss of a major client

• Identified key issues causing dissatisfaction with the client

• Developed a personalized solution to address their specific needs

• Implemented regular check-ins and follow-ups to ensure client satisfaction

• Resulted in increased client retention and additional sales opportunities