Universal Banker Interview Questions and Answers

To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize if necessary, offer solutions, and follow up.

• Stay calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's frustration

• Apologize sincerely if appropriate

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction

My strengths include strong customer service skills and attention to detail, but I may need to work on my sales abilities.

• Strong customer service skills

• Attention to detail

• May need to work on sales abilities