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I applied via Indeed and was interviewed in Jul 2023. There was 1 interview round.
To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize if necessary, offer solutions, and follow up.
Stay calm and composed
Listen actively and let the customer vent
Empathize with the customer's frustration
Apologize sincerely if appropriate
Offer solutions or alternatives to resolve the issue
Follow up with the customer to ensure satisfaction
Senior Business Analyst
4
salaries
| ₹10 L/yr - ₹10 L/yr |
Bajaj Finserv
Wells Fargo
JPMorgan Chase & Co.
HSBC Group