Standard Bank Universal Banker Interview Questions and Answers

To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize if necessary, offer solutions, and follow up.

• Stay calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's frustration

• Apologize sincerely if appropriate

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction