Schaeffer & Sam Counsellor Interview Questions and Answers

Case study an in depth study oc one person,group,or event

A situation faced when individual collectvely make a choice for the alternative before them

Q1. Please can you Explain your resume
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Q2. What is your total experience
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Q3. What is your last ctc and you current expectations
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Q1. Please tell me the reissuance process with the commands
Ans. 
The reissuance process involves cancelling the original ticket and issuing a new one with updated information.
• Cancel the original ticket using the appropriate command

• Rebook the ticket with the desired changes

• Issue the new ticket with the updated information
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Q2. Please tell me the refund command.
Ans. 
The refund command is used to process a refund for a travel booking.
• The refund command typically involves entering specific details such as the booking reference number, amount to be refunded, and reason for the refund.

• Example: Refund command for booking reference number XYZ123, refund amount $100, reason for refund - cancellation.
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Q3. What was the roles and responsibilities in your last organisation.
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Basic Personal Details

Q1. Work Experience
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Case study an in depth study oc one person,group,or event

A situation faced when individual collectvely make a choice for the alternative before them

Q1. Your previous company experience
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Q2. Why you left the job
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Personal and professional exp

Q1. Salary and personal and professional questions
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Q2. Tell me about mysefl
Ans. 
I am a dedicated and compassionate counsellor with a strong background in psychology and a passion for helping others navigate through their challenges.
• I have a Bachelor's degree in Psychology from XYZ University.

• I have completed a certification in Counselling Techniques from ABC Institute.

• I have 5 years of experience working as a counsellor at DEF Counseling Center.

• I specialize in cognitive-behavioral therapy and mind...read more
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Q3. Explain job role and retention process
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Q4. Mock test regaridng theinterview
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Q1. Introduction How uconvince parents
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Q1. Introduce yourself Scenario based
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Q1. Why is MBA necessary for a sales job?
Ans. 
An MBA is not necessary for a sales job, but it can provide valuable skills and knowledge.
• An MBA can provide a strong foundation in business principles and strategies, which can be beneficial in sales.

• It can enhance analytical and problem-solving skills, helping sales professionals to identify and address customer needs effectively.

• An MBA can also provide a broader understanding of market dynamics and consumer behavior...read more
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Q2. How will you handle a customer if you are attending to another one?
Ans. 
I would prioritize the customer I am currently attending to while ensuring the other customer feels acknowledged and informed about the wait.
• Apologize to the customer you are currently attending to and inform them that you will be with them shortly.

• Acknowledge the presence of the other customer and let them know that you will be with them as soon as possible.

• If possible, provide an estimated wait time to the other cust...read more
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