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Spire Telecaller Interview Questions and Answers
Spire Telecaller Interview Experiences
1 interview found
Anonymous
Selected
I applied via Referral and was interviewed before Dec 2022. There were 3 interview rounds.
(4 Questions)
- Q1. Self introduction
- Q2. Tell me about yourself
- Q3. What is full form of bpo
- Ans.
BPO stands for Business Process Outsourcing.
BPO involves contracting specific business operations to a third-party service provider.
Common BPO services include customer support, technical support, and back-office operations.
Examples of BPO companies include Accenture, Genpact, and Convergys.
- Q4. How many type in bpo
- Ans.
There are multiple types of BPO services, including inbound, outbound, and blended.
Inbound BPO involves handling incoming calls from customers, such as customer service or technical support.
Outbound BPO involves making outgoing calls to customers, such as telemarketing or sales calls.
Blended BPO combines both inbound and outbound services to provide a comprehensive customer support solution.
(1 Question)
- Q1. Self about your self
- Ans.
I am a dedicated and enthusiastic Telecaller with excellent communication skills and a passion for helping customers.
Excellent communication skills
Customer service oriented
Ability to handle high call volumes
Strong problem-solving skills
Top trending discussions
Interview questions from similar companies
Good had tricky questions
(2 Questions)
- Q1. Ur experience on the project
- Ans.
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
Handled inbound and outbound calls to potential customers
Provided information about insurance policies and answered customer queries
Met daily targets for number of calls made and policies sold
- Q2. Toughest situation u ever face
- Ans.
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
Remaining calm and composed
Active listening to understand the customer's concerns
Empathizing with the customer's frustration
Finding a solution to address the customer's issues
Maintaining professionalism throughout the interaction
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There were 5 interview rounds.
The short term internship on film making
The company assignment of work
(2 Questions)
- Q1. What is your name? What is expection in job What is expection in salary?
- Q2. What you want basic in life?
(2 Questions)
- Q1. All round are selecte
- Q2. You choice of question
What is the subject of case study
Interview Preparation Tips
Madhuri davidraju
Selected
(2 Questions)
- Q1. Tell me about your self
- Q2. How you handle aggressive customers
- Ans.
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their emotions
Offer solutions to address their issues
Seek assistance from a supervisor if needed
Selected
I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.
(7 Questions)
- Q1. What's your name
- Q2. What's your ambition
- Q3. Where are you from
- Q4. Which study are you studying
- Q5. Why are choosing this job
- Q6. Are you interested this job
- Q7. Which type of languages you know
- Ans.
I am fluent in English, Hindi, and Spanish.
English
Hindi
Spanish
Interview Preparation Tips
Easy test, can be easily solved
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your work ex
MD MERAJ
Selected
I applied via Company Website and was interviewed in May 2024. There was 1 interview round.
(1 Question)
- Q1. What is telcaller
- Ans.
A telecaller is a person who makes phone calls to potential customers to promote products or services, answer inquiries, and gather information.
Telecallers work in call centers or customer service departments.
They follow scripts provided by their employers to ensure consistency in communication.
Telecallers may also handle customer complaints and provide solutions.
Examples: Telemarketers, customer service representative
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
An aptitude test is a measure of your ability to learn or perform required tasks and succeed in the environment you're in.
Group discussion is when a group of people comes together to discuss a certain topic.
(1 Question)
- Q1. Tell me about yourself. ... Why do you want to work for us? ... Give an example of where you've been able to use your leadership skills. ... What are your strengths and weaknesses? ... Where do you see you...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.
To understand the interview attender
I would interesting on tellcaller but I have coding knowledge also
Interview Preparation Tips
- High level design
- HTML
- CSS
- Javascript
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Spire Telecaller Interview Process
based on 1 interview
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