Spicejet Customer Relationship Executive Interview Questions and Answers

Q1. Self Introduction , education, experience and hobby
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Q2. Experience Questions
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In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.

Q1. Self introduction
Ans. First they will ask about self introduction
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Q2. Random questions related to aviation 1
Ans. Then they ask random questions and aviation industry and the history of aviation industry.
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Q3. Random questions about the position you applied
Ans. Then they will ask questions about the position you are applying for.
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Q4. Question about grooming
Ans. Then some random questions like grooming and etc .
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Q5. Question about dressing
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Q6. Question about the behaviour
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Q7. Question about your attitude
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Q8. How much you will rate yourself from 1 to 10
Ans. 
I would rate myself 8 out of 10 for my customer service skills.
• I have extensive experience in handling customer queries and complaints.

• I am empathetic and patient while dealing with customers.

• I have received positive feedback from customers in my previous roles.

• However, there is always room for improvement and I am constantly working on enhancing my skills.
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Q1. Are you felxible to work in any given shift as per requirements
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Q2. Yes .if it is required for company .
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There was 4 exam related airline functions n opration

Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Q1. What is excepted from me
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Q2. How have been your company in last three year
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Our company has shown steady growth over the past three years.
• Increased revenue by 15% each year

• Expanded our customer base by 20%

• Introduced new products and services to meet customer demands
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What is customer service

Q1. What is aviation
Ans. 
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, a...read more
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Q2. How will handle an angry passenger
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To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction
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Q3. What is aviation security
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Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...read more
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Q4. What is your salary expectation
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
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India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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