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Sonatech Infosolutions L1 Technical Support Engineer Interview Questions and Answers

Updated 20 Nov 2023

Sonatech Infosolutions L1 Technical Support Engineer Interview Experiences

3 interviews found

I applied via Campus Placement and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Describe to operating system
  • Ans. 

    An operating system is a software that manages computer hardware and software resources and provides common services for computer programs.

    • Manages computer hardware and software resources

    • Provides common services for computer programs

    • Controls input/output devices

    • Manages memory and file systems

    • Examples: Windows, macOS, Linux

  • Answered by AI
  • Q2. Os is corrupt how to backup all data
  • Ans. 

    To backup data from a corrupt OS, use a bootable USB drive or external hard drive.

    • Create a bootable USB drive with a live OS like Ubuntu or use an external hard drive.

    • Boot the computer from the USB drive or connect the external hard drive.

    • Copy all important data from the corrupt OS to the USB drive or external hard drive.

    • Once all data is backed up, reinstall the OS or repair the corrupt OS.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Sonatech Infosolutions L1 Technical Support Engineer interview:
  • OS Installation
  • Troubleshooting
  • Computer Hardware
  • Configuring
Interview preparation tips for other job seekers - Good communication skill, good technical knowledge, good work experience

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Describe to operating system
  • Ans. 

    An operating system is a software that manages computer hardware and software resources and provides common services for computer programs.

    • Manages computer hardware and software resources

    • Provides common services for computer programs

    • Examples: Windows, macOS, Linux, Android, iOS

  • Answered by AI
  • Q2. Os is corrupt how to backup all data
  • Ans. 

    To backup data when OS is corrupt, use a bootable USB or CD and copy files to an external drive.

    • Create a bootable USB or CD with a live OS

    • Boot the computer from the USB or CD

    • Connect an external drive to the computer

    • Copy all important files to the external drive

    • Disconnect the external drive and shut down the computer

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Sonatech Infosolutions L1 Technical Support Engineer interview:
  • OS Installation
  • Troubleshooting
  • Computer Hardware
  • Configuring
Interview preparation tips for other job seekers - Good communication skill, good technical knowledge, good work experience

Skills evaluated in this interview

L1 Technical Support Engineer Interview Questions Asked at Other Companies

Q1. Basic trouble shooting of Computers How to troubleshoot if system ... read more
asked in Lenovo
Q2. what is POST ,NO-POST? what Is BIOS? types of RAM? practical Clie ... read more
Q3. Os is corrupt how to backup all data
asked in IBM
Q4. what is lan, network provider, speak on any topic for 5 min
asked in Capgemini
Q5. Different types of IP address and its uses.

I applied via Campus Placement and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Operating system installation

Interview Preparation Tips

Topics to prepare for Sonatech Infosolutions L1 Technical Support Engineer interview:
  • Troubleshooting
  • Installation
Interview preparation tips for other job seekers - Candidates have good behavior, technical skill and good communication skill

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It's good within two rounds I cleared interview I am happy. User friendly environment. if you want to join WNS so join it's good for freshers I am also fresher here you learn more things.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ur eng is good or not it doesn't matter but how you explain ur answers it's matters. So explain what you have
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Trouble shooting steps
  • Q2. Challenge situation
Round 2 - Technical 

(2 Questions)

  • Q1. Why Microsoft you choose
  • Ans. 

    I chose Microsoft because of its widespread use in the industry and the variety of tools and technologies it offers.

    • Microsoft products are widely used in the industry, giving me valuable experience and skills

    • Microsoft offers a wide range of tools and technologies for desktop support, making it easier to troubleshoot and resolve issues

    • Microsoft certifications are highly recognized and can help advance my career in IT su

  • Answered by AI
  • Q2. Diversity inclusion related topic
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Software related
  • Ans. 

    Company new software installation and new apps Activity in admin login and billing test check

  • Answered Anonymously
  • Q2. OS and Inventory related
  • Ans. 

    New system company OS Installation and PC Ghosting and SCCM Done and antivirus software installation

  • Answered Anonymously
Round 2 - Technical 

(2 Questions)

  • Q1. Network related
  • Ans. 

    Switch and Access Point Congratulations and System assigned IP Address admin login

  • Answered Anonymously
  • Q2. Hardware related
Round 3 - Group Discussion 

Daily group discussion

Round 4 - HR 

(2 Questions)

  • Q1. Discuss with company format
  • Q2. Discuss with salary related

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why should we hire you
Round 2 - Technical 

(2 Questions)

  • Q1. Do you have excell knowledge
  • Q2. How to use vlookup
  • Ans. 

    VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value.

    • Syntax: =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

    • lookup_value: The value to search for in the first column of the table.

    • table_array: The range of cells that contains the data.

    • col_index_num: The column number in the table from which to retrieve the value.

    • range_lookup: Optional parameter - TRUE f...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
No response

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Quant,verbal,reasoning

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Doora process, DSCP Process
  • Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude test online , preparations can be done easily

Round 2 - Coding Test 

Coding test was smooth

Sonatech Infosolutions Interview FAQs

How many rounds are there in Sonatech Infosolutions L1 Technical Support Engineer interview?
Sonatech Infosolutions interview process usually has 2 rounds. The most common rounds in the Sonatech Infosolutions interview process are Resume Shortlist and Technical.
What are the top questions asked in Sonatech Infosolutions L1 Technical Support Engineer interview?

Some of the top questions asked at the Sonatech Infosolutions L1 Technical Support Engineer interview -

  1. Os is corrupt how to backup all d...read more
  2. Describe to operating sys...read more
  3. Operating system installat...read more

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