Softenger IT Technical Support Engineer Interview Questions and Answers

TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.

• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more

A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.

• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities

IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.

• IP is used to identify and locate devices on a network.

• There are two versions of IP: IPv4 and IPv6.

• IPv4 uses a 32-bit address and is the most widely used version.

• IPv6 uses a 128-bit address and provides a larger address space.

• Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000:

Yes, I am comfortable with flexi shifts.

• I am willing to work flexible hours to ensure smooth operations.

• I understand the importance of being available during peak hours.

• I have experience working in shifts and can adapt to changing schedules.

• I am committed to meeting the needs of the team and the organization.

Outlook is a personal information manager and email client developed by Microsoft. Outlook 365 is a cloud-based subscription service of Outlook.

• Outlook is a software application used for managing personal information such as emails, calendars, contacts, and tasks.

• It allows users to send, receive, and organize emails from multiple email accounts.

• Outlook provides features like calendar management, task tracking, note-tak...read more

Client OS is used by end-users to interact with the computer while Server OS is used to manage resources and provide services to clients.

• Client OS is designed for personal computers and laptops, such as Windows 10, macOS, and Ubuntu.

• Server OS is designed for servers, such as Windows Server, Linux Server, and Unix.

• Client OS provides a graphical user interface (GUI) for end-users to interact with the computer, while Serv...read more