Soffit Infrastructure Services Service Delivery Manager Interview Questions and Answers

I manage SLAs by setting clear expectations, monitoring performance, and addressing any issues promptly.

• Establish clear SLA metrics and targets with stakeholders

• Regularly monitor performance against SLA targets

• Address any deviations from SLA promptly and proactively

• Communicate effectively with stakeholders about SLA performance and any necessary adjustments

• Use SLA data to identify trends and areas for improvement

I manage people issues by actively listening, providing support, setting clear expectations, and addressing conflicts promptly.

• Actively listen to employees' concerns and feedback

• Provide support and resources to help employees overcome challenges

• Set clear expectations and goals for performance

• Address conflicts and issues promptly and fairly

• Encourage open communication and feedback