Smartek Consultancy Services Service Delivery Manager Interview Questions and Answers

1 hour contained 6 sections of lrdi varc etc

Q1. Give a brief introduction
Ans. 
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
• Managed a team of 20+ service delivery professionals

• Implemented process improvements resulting in 20% increase in client satisfaction

• Developed and maintained strong client relationships
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Q2. Why should we hire you?
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I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
• Extensive experience in service delivery management

• Strong leadership and communication skills

• Ability to drive process improvements and optimize resources

• Track record of meeting and exceeding KPIs and SLAs

• Example: Successfully implemented a new ticketing system that improved re
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Q1. What was the reason for leaving previous job
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Q2. Better prospects
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Q1. Tell me something about your self and the achievements in previous jobs
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Q2. Technical questions on your job profile
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Q1. Operations & People Management
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Q2. Process & Business Improvements, Client Management.
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Q1. How do you manage the annual ratings?
Ans. 
Annual ratings are managed through a performance management system that includes goal setting, regular feedback, and performance evaluations.
• Set clear and measurable goals for each employee at the beginning of the year

• Provide regular feedback and coaching throughout the year to ensure employees are on track to meet their goals

• Conduct formal performance evaluations at the end of the year to assess employee performance a...read more
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Q2. How do you handle non performing team member?
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Q3. How do you handle major issues?
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Q4. How do u handle escalations?
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Q1. About SAP project delivery for AMS
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Q1. About fitment, role etc
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Q1. Salary and designation negotiation
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Q1. Tell me about yourself
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Q1. How to you manage client escalation
Ans. 
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
• Address the issue promptly to prevent it from escalating further

• Understand the root cause of the escalation to effectively address the underlying problem

• Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...read more
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