Smart Planet IT Solutions Technical Support Associate Interview Questions and Answers

Q1. Introduction questions
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Q2. What is qualification?
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Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.
• Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

• For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

• Some companies may require a bachelor's de...read more
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Q1. 1 introduce yourself? 2 tell me about your project? 3 tell me about your roles and responsibilities? 4 how many tickets you get in a day? 5 have you faced any p1 issue?
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Q1. Question put behalf on mentioned technology in resume
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Q1. Question put ob Previous experience related
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Q1. Hr policies regarding
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Q1. The training programs have been really valuable in helping me expand my skill.
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Q2. It's great to work.. no any cons.
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Q1. Tell me about yourself
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Q2. Why you want to do job
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Q3. What experience do you have
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Q4. Tell me about family
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Q5. Which company you work
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Q6. How to handle the customer
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction
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Q7. Tell me about you self
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Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
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Q9. Walk to the office how much time it will be taken
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Q1. Name of antivirus used in your company?
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Q2. Latest version of antivirus?
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Discussed about Current affairs?

Q1. What was your hobbies? How you describe your travel experience?like that.
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Q1. Where you want to see yourself in 3 years Down the line?
Ans. 
In 3 years, I see myself as a senior Technical Support Engineer leading a team and implementing innovative solutions.
• Advancing to a senior role within the Technical Support team

• Leading and mentoring a team of junior engineers

• Implementing new technologies and solutions to improve customer support

• Attending relevant training and certifications to enhance skills

• Contributing to the overall growth and success of the company
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Q2. Any technical certification/ diploma software's that is used in your company?
Ans. 
Yes, we use certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), and Cisco Certified Network Associate (CCNA) in our company.
• CompTIA A+

• Microsoft Certified Solutions Expert (MCSE)

• Cisco Certified Network Associate (CCNA)
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