SKY LAB INFOTECH Technical Support Engineer Interview Questions and Answers

Q1. About the coding and resume questions
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Q1. Bond and salary package
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Q1. Please tell me beger paints market value
Ans. 
I'm sorry, I cannot provide the current market value of Berger Paints as it constantly fluctuates.
• Berger Paints is a publicly traded company on the Bombay Stock Exchange and National Stock Exchange of India.

• The market value of Berger Paints is influenced by various factors such as demand, competition, and economic conditions.

• As of now, the market value of Berger Paints is not available as it constantly changes.

• However,...read more
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Q1. Tell me about yourself.
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Q1. Share details of your previous job.
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Q1. Leaching of lime IST FST
Ans. 
Leaching of lime IST FST
• Leaching is the process of extracting a substance from a solid material using a liquid solvent

• Lime is commonly used in leaching processes to extract metals from ores

• IST (In Situ Treatment) involves treating the contaminated material in place

• FST (Full Scale Treatment) involves removing the contaminated material and treating it elsewhere
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Q2. LOI LSF CSH GELL and IS Code
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There was topic given for group discussion with a time limit of 10 mins

Q1. I was not able to attend it
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Q2. I was not selected for next round
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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