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Swiggy Technical Support Engineer Interview Questions and Answers
Swiggy Technical Support Engineer Interview Experiences
1 interview found
Interview Questionnaire
1 Question
- Q1. Various types of pressure handling
- Ans.
Various types of pressure handling
Positive pressure
Negative pressure
Differential pressure
Static pressure
Absolute pressure
Gauge pressure
Top trending discussions
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Indiamart Intermesh
Artham Shravani
posted on 16 Jul 2024
(6 Questions)
- Q1. How to filter easy way of the candidate?
- Ans.
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
Assess communication skills through a mock customer interaction scenario.
Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.
Review customer service experience by asking about previous roles and responsibilities in custom...
- Q2. How to select the hard worker candidate?
- Ans.
Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
Look for candidates who have a track record of meeting deadlines and exceeding expectations.
Ask about their previous work experiences and how they handled challenging situations.
Consider their willingness to take on additional responsibilities and go the extra mile.
Evaluate their ability to prioritize tasks and manage the...
- Q3. What is bb&e-com?
- Ans.
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
Customer support software platform
Helps businesses manage customer interactions
Streamlines customer support processes
- Q4. What us customer handling?
- Ans.
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
Listening actively to customers' concerns and questions
Providing accurate and timely information or solutions
Maintaining a positive and helpful attitude
Resolving conflicts or issues effectively
Following up with customers to ensure satisfaction
- Q5. What you know about customer handling?
- Ans.
Customer handling involves effectively communicating with customers to address their needs and concerns.
Active listening to understand customer issues
Empathy to show understanding and care towards customers
Problem-solving skills to find solutions to customer problems
Patience to handle difficult customers calmly
Clear communication to provide information and updates to customers
Conflict resolution to resolve disputes and
- Q6. What is bb & e-com?
- Ans.
BB & E-com stands for Business to Business and E-commerce.
BB refers to Business to Business transactions between companies.
E-com refers to E-commerce, which involves buying and selling goods or services over the internet.
BB & E-com are important aspects of modern business operations.
Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
Interview Preparation Tips
Information Technology Support Engineer Interview Questions & Answers
Info Edge
Anonymous
posted on 4 Dec 2024
Selected
I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. Tell me over all knowledge about it infrastructure how it works ?
- Q2. What is ip address and type of ?
- Q3. Troubleshooting about if wifi not working at home ? How would you resolve it ?
- Q4. How would you handle if you havemany work at a time ?
Interview Preparation Tips
Be confident
Have good communication skills
Give Polit answer .
If Don't know ans them say to no I can't recall please give me sometime .
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Knowlesge about IT
- Q2. Experience required
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Jul 2023. There were 3 interview rounds.
Basic questions and some grammatical type questions are also there ....
(1 Question)
- Q1. Why you need job ? What is your education qualification in college? Experience in this field
Interview Preparation Tips
- Grammatical
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries, complaints, and technical issues
Proficient in using CRM systems and ticketing platforms
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. How can you handle frustrated customers
- Ans.
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
Listen actively to understand their concerns
Empathize with their emotions and show understanding
Offer solutions or alternatives to resolve their issues
Remain calm and professional throughout the interaction
Follow up to ensure the problem is resolved to their satisfaction
(2 Questions)
- Q1. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for excellent customer service and innovative solutions.
Your company has a strong reputation for providing excellent customer service
I am excited about the opportunity to work with a company that values innovation and creativity
I believe that my skills and experience align well with the values and goals of your company
- Q2. Where can we see you in next 2 years if given an opportunity
- Ans.
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
Continuing to provide excellent customer service and resolving issues efficiently
Taking on leadership roles within the customer support team
Participating in training programs to enhance my skills and knowledge
Contributing innovative ideas to improve custo...
I applied via Walk-in and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About myself, situation test
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 23 Aug 2023
Selected
I was interviewed in Jul 2023.
19 question usmein tha maine jawab Diya
(3 Questions)
- Q1. 19 question usmein tha maine jawab Diya
- Q2. 19 question tha maine jawab Diya
- Q3. Question to mujhe Yad Nahin Hai
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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Swiggy Technical Support Engineer Reviews and Ratings
based on 1 review
Rating in categories
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875
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|  ₹0.4 L/yr - ₹5 L/yr |
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Fleet Manager
585
salaries
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|
Sales Manager
553
salaries
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492
salaries
| ₹3 L/yr - ₹13.8 L/yr |
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